Have Your Say – Customer Contact Research

ContactBabel are inviting organisations with 10 or more UK agent positions to take part in Britain’s largest customer contact research programme.

The 13th edition of ContactBabel’s annual 350-page “UK Contact Centre Decision-Makers’ Guide” covers all elements of customer contact – such as social media, customer satisfaction, salaries, agent attrition and absence, technology and strategy – with new sections this year including omnichannel, agent engagement and gamification, PCI DSS compliance and webchat.

Respondents to the survey will receive an early copy of the final report, free of charge, by participating in the online, confidential research programme.

Findings will be made exclusively available to participants in September, before the report’s official launch.

Participants will also receive a bonus report, “The 2015 UK Contact Centre HR & Operational Benchmarking Report “, giving in-depth details about salaries, absence, attrition and performance benchmarking. This report otherwise costs £295 + VAT.

Please note, the deadline for completing the survey is Friday 4th September 2015.