Hold Monthly or Quarterly Staff Surveys 998 Filed under - Archived Content, Team Management It’s generally acknowledged that happy staff = happy customers. How do you know if your staff are still engaged if you rely on an annual staff satisfaction survey? It’s much better to do a regular (monthly or quarterly) survey of your staff to check if they are still engaged. You should also try varying the questions that you ask. Here are a few good ones: Do you have a best friend at work? Do your technology tools help or hinder your performance? Do you have the correct information to do your job properly? Author: Jo Robinson Published On: 22nd Sep 2015 - Last modified: 10th Dec 2020 Read more about - Archived Content, Team Management Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter