Hold skip-level meetings 2,980 Filed under - Archived Content, Staffing, Workforce Management (WFM) Skip-level meetings are a great way for call centre agents to interact with managers two levels above them, without their team manager present. It is a good opportunity for a senior manager to find out what is happening at grass-roots levels. They can also help your agents to feel they are being listened to. Author: Jo Robinson Published On: 2nd Jan 2013 - Last modified: 10th Dec 2020 Read more about - Archived Content, Staffing, Workforce Management (WFM) Related Reports Report: Best Practices for Global Product Leadership in WFM and Intraday Automation Report: The Evolving Contact Centre Landscape eBook: Break Outdated WFM Paradigms eBook: Learn the Best WFM Practices of CX Winners Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter