Comments on: Hot tips to improve staff retention http://www.callcentrehelper.com/hot-tips-to-improve-staff-retention-3601.htm The UK's most popular call centre magazine Fri, 10 Feb 2012 18:45:46 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Arafat http://www.callcentrehelper.com/hot-tips-to-improve-staff-retention-3601.htm/comment-page-1#comment-29601 Arafat Fri, 25 Jun 2010 14:06:04 +0000 http://www.callcentrehelper.com/?p=3601#comment-29601 that was a good thing i read that was a good thing i read

]]> By: John Taylor http://www.callcentrehelper.com/hot-tips-to-improve-staff-retention-3601.htm/comment-page-1#comment-18536 John Taylor Thu, 04 Jun 2009 20:22:02 +0000 http://www.callcentrehelper.com/?p=3601#comment-18536 Well done Jag! Still doing the business i see, not surpprised at all reading your article and you're still top of your game and doing well. How many years has it been since we last worked together. I'll ring you. Well done Jag! Still doing the business i see, not surpprised at all reading your article and you’re still top of your game and doing well. How many years has it been since we last worked together. I’ll ring you.

]]> By: Jason http://www.callcentrehelper.com/hot-tips-to-improve-staff-retention-3601.htm/comment-page-1#comment-18526 Jason Thu, 04 Jun 2009 18:41:18 +0000 http://www.callcentrehelper.com/?p=3601#comment-18526 Definitely agree with all the above. I manage a call centre of 50 seats and once we introduced ability testing and profiling our turnover reduced by 20 percent. Definitely agree with all the above. I manage a call centre of 50 seats and once we introduced ability testing and profiling our turnover reduced by 20 percent.

]]> By: Beth Anderson http://www.callcentrehelper.com/hot-tips-to-improve-staff-retention-3601.htm/comment-page-1#comment-18501 Beth Anderson Thu, 04 Jun 2009 14:44:30 +0000 http://www.callcentrehelper.com/?p=3601#comment-18501 We have thought about using Psychometrics before but my boss has always been dubious, but as stated above it looks as if they really work. I will send this article to my boss. We have thought about using Psychometrics before but my boss has always been dubious, but as stated above it looks as if they really work. I will send this article to my boss.

]]> By: brian harness http://www.callcentrehelper.com/hot-tips-to-improve-staff-retention-3601.htm/comment-page-1#comment-18492 brian harness Thu, 04 Jun 2009 14:00:59 +0000 http://www.callcentrehelper.com/?p=3601#comment-18492 good article. Shows keep it simple and treat people like you would like to be treated.... and surprise surprise you retain people. Well done guys, far too many times in our industry we forget to do this. good article. Shows keep it simple and treat people like you would like to be treated…. and surprise surprise you retain people.

Well done guys, far too many times in our industry we forget to do this.

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