http://www.callcentrehelper.com/how-best-to-deal-with-angry-customers-184.htm The UK's most popular call centre magazine Fri, 10 Feb 2012 18:45:46 +0000 http://wordpress.org/?v=2.9.2 hourly 1 http://www.callcentrehelper.com/how-best-to-deal-with-angry-customers-184.htm/comment-page-1#comment-15519 Office Skills Society » CUSTOMER SERVICE CORNER: Defuse an angry call with finesse Fri, 08 May 2009 13:30:15 +0000 #comment-15519 [...] Don’t let a furious caller stop you from doing the very best job you can. The next time you’re on the receiving end of an angry customer’s rant, try these tips to calm him down and resolve the issue effectively, from Gemma Gibson’s article titled How Best To Deal With Angry Customers. [...] [...] Don’t let a furious caller stop you from doing the very best job you can. The next time you’re on the receiving end of an angry customer’s rant, try these tips to calm him down and resolve the issue effectively, from Gemma Gibson’s article titled How Best To Deal With Angry Customers. [...]

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