Comments on: How do I improve first-time resolution? http://www.callcentrehelper.com/how-do-i-improve-first-time-resolution-196.htm The UK's most popular call centre magazine Fri, 10 Feb 2012 18:45:46 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Keith Stagner http://www.callcentrehelper.com/how-do-i-improve-first-time-resolution-196.htm/comment-page-1#comment-31234 Keith Stagner Wed, 09 Nov 2011 18:43:18 +0000 #comment-31234 I particularly like your comments on listening skills. We recently completed a number of observation missions in UK call centres. In nearly 50% of the calls we observed, the customer told the agent they had several issues to discuss, the agent dealt with the first one and then put the phone down. Guaranteeing a repeat call and a frsutrated customer. I particularly like your comments on listening skills.

We recently completed a number of observation missions in UK call centres. In nearly 50% of the calls we observed, the customer told the agent they had several issues to discuss, the agent dealt with the first one and then put the phone down. Guaranteeing a repeat call and a frsutrated customer.

]]> By: admin http://www.callcentrehelper.com/how-do-i-improve-first-time-resolution-196.htm/comment-page-1#comment-23620 admin Fri, 17 Jul 2009 08:33:25 +0000 #comment-23620 It may be worth watching our webinar on First Call Resolution http://www.callcentrehelper.com/free-webinar-first-call-resolution-how-to-drive-down-call-volumes-3649.htm It may be worth watching our webinar on First Call Resolution http://www.callcentrehelper.com/free-webinar-first-call-resolution-how-to-drive-down-call-volumes-3649.htm

]]> By: santosj kumar singh http://www.callcentrehelper.com/how-do-i-improve-first-time-resolution-196.htm/comment-page-1#comment-23610 santosj kumar singh Fri, 17 Jul 2009 05:55:38 +0000 #comment-23610 I need in short definiation of FTR and how can I inprove my FTR I need in short definiation of FTR and how can I inprove my FTR

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