How much does your contact centre technology really cost?
Ultra has launched an initiative to help organisations better understand the true cost of their technology purchases.
The 2013 Cost of Technology survey poses 5 simple questions about the costs associated with a recent purchase, including ‘additional costs’ such as technology upgrades, maintenance, support, professional services and more.
Based on these responses, Ultra will send participants a Total Cost of Ownership (TCO) calculation across the entire life of their technology equipment and applications. And be warned – the results can be quite alarming!
Participants will also receive a free copy of the complete 2013 Cost of Technology survey report once the research is complete – enabling them to compare their TCO figures against industry averages.
To access the 2013 Cost of Technology Survey questionnaire, go to https://www.surveymonkey.com/s/TCTCBVY
As well as gaining some valuable insight into the cost of your technology purchases, you’ll also be entered into a free prize draw to win an iPad Mini – so make sure you get involved!