For your information: we are currently updating our knowledge through two pieces of research. This will help us to understand the trends and market needs better. I expect the results of this work to start arriving soon, and definitely in time for our attendance of Call Centre Expo…will you be there? If you are, please pop over for a chat.

I agree with what your points Kevin.
I would like to add that we Gen-Y are sick of being labeled lazy – the reason we are not slaves like previous generations is simply because we are smarter than previous generations, we see the big picture, we see you selling us out for your own profits and we aint gonna throw away our health and wellbeing just to survive like our parents did.
But as Kevin said YOU NEED US! Although we can be a little demanding, and may not have all the fancy bits of paper the older generation have – we are the ones that know technology, we know we are more efficient because of this – and we expect you our employers to treat and reward us well to unlock that efficiency.. but so far most of you simply fail to see that.

If you are an employer start asking your employee’s what they want and start making a goal or targets with them to work towards that. Also realise you are going to stop giving older generations management jobs just because they are older – we listen young bold leaders not leaders who remind us of grandma and grandad.

Career paths, targets, training, motivation, feedback, incentivisation are all important benefits for many and the use of technology should be playing a larger part in the way a workforce is motivated to achieve not only employees personal goals but those set by management.

We have seen increasing interest in the use of creative & technical solutions to tackle these objectives with great success.