Comments on: How to make coaching work for you http://www.callcentrehelper.com/how-to-make-coaching-work-for-you-70.htm The UK's most popular call centre magazine Fri, 10 Feb 2012 18:45:46 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: MOHAMMED sayed http://www.callcentrehelper.com/how-to-make-coaching-work-for-you-70.htm/comment-page-1#comment-31360 MOHAMMED sayed Thu, 12 Jan 2012 18:47:01 +0000 #comment-31360 i am a trainer and coach to all the agents that finished school and came aboard with the company, most off them are doing very well after they are trained by me but just a few has problems cause of no experience. i some get to see the lack of confidence in them, so i also do the same by speaking about my experience on the phone and how grew from there, but love to still do every time i get the chance. i am from South Africa and want to learn more of how to help my guys. thank you i am a trainer and coach to all the agents that finished school and came aboard with the company, most off them are doing very well after they are trained by me but just a few has problems cause of no experience. i some get to see the lack of confidence in them, so i also do the same by speaking about my experience on the phone and how grew from there, but love to still do every time i get the chance. i am from South Africa and want to learn more of how to help my guys. thank you

]]> By: ardiansyah lubis http://www.callcentrehelper.com/how-to-make-coaching-work-for-you-70.htm/comment-page-1#comment-29180 ardiansyah lubis Mon, 29 Mar 2010 09:25:03 +0000 #comment-29180 I have learned some techniques how to coaching well. It is really a good article to read and easy to practice. I have learned some techniques how to coaching well.
It is really a good article to read and easy to practice.

]]> By: Scott http://www.callcentrehelper.com/how-to-make-coaching-work-for-you-70.htm/comment-page-1#comment-29018 Scott Wed, 24 Feb 2010 17:47:57 +0000 #comment-29018 The meaning of making it clear to your agent of your ability as a coach or helper proves to the agent that you are fully capable of helping them improvement their performance. I myself always tell them my experience and how long I was an agent and how long as a coach. I also establish that I never lost touch on what it is like being an agent on the phone. Part of my coaching is taking live calls with the agent next to me so I can demonstrate my abilities and how effective my experience. Agents like seeing their supervisor taking live calls as the agent will learn to trust you a lot more and be confortable speaking with you. I have been in centres where the agents are nervous on approaching their supervisors and feel they are interrupting the bosses day. Always make yourself available to all agents within the centre. I hope this makes sense but if you were able to see how I do things in person then it would make a lot of sense. I have developed agents where they are now part of management and utilize my advise. The meaning of making it clear to your agent of your ability as a coach or helper proves to the agent that you are fully capable of helping them improvement their performance. I myself always tell them my experience and how long I was an agent and how long as a coach. I also establish that I never lost touch on what it is like being an agent on the phone.

Part of my coaching is taking live calls with the agent next to me so I can demonstrate my abilities and how effective my experience.

Agents like seeing their supervisor taking live calls as the agent will learn to trust you a lot more and be confortable speaking with you.

I have been in centres where the agents are nervous on approaching their supervisors and feel they are interrupting the bosses day.

Always make yourself available to all agents within the centre.
I hope this makes sense but if you were able to see how I do things in person then it would make a lot of sense.

I have developed agents where they are now part of management and utilize my advise.

]]> By: Pauline http://www.callcentrehelper.com/how-to-make-coaching-work-for-you-70.htm/comment-page-1#comment-28809 Pauline Thu, 07 Jan 2010 11:16:27 +0000 #comment-28809 Why is it important to make clear to the agent your ability as a coach/helper Why is it important to make clear to the agent your ability as a coach/helper

]]> By: Liv Riain http://www.callcentrehelper.com/how-to-make-coaching-work-for-you-70.htm/comment-page-1#comment-16 Liv Riain Thu, 03 Apr 2008 18:02:37 +0000 #comment-16 This is my first time working in an position where coaching is encouraged so thank you very much for the helpful tips on where to start. This is my first time working in an position where coaching is encouraged so thank you very much for the helpful tips on where to start.

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