Comments on: How unified communications can improve the contact centre http://www.callcentrehelper.com/how-unified-communication-can-improve-the-contact-centre-6992.htm The UK's most popular call centre magazine Fri, 10 Feb 2012 18:45:46 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: John Wesselman http://www.callcentrehelper.com/how-unified-communication-can-improve-the-contact-centre-6992.htm/comment-page-1#comment-28804 John Wesselman Thu, 07 Jan 2010 05:38:11 +0000 http://www.callcentrehelper.com/?p=6992#comment-28804 In my experience, some of the biggest gains for call center agents comes by way of the efficiencies gained by the newer, more intuitive user interfaces that the more sophisticated systems provide. Agents are able to retrieve information more quickly, with CRM interfaces and can provide better quality service as a result. I wrote a blog about this very topic if you are interested, entitled Enterprise Unified Communications At Your Fingertips. Here is the link: http://blog.smoothstone.com/bid/29477/Enterprise-Unified-Communications-At-Your-Fingertips In my experience, some of the biggest gains for call center agents comes by way of the efficiencies gained by the newer, more intuitive user interfaces that the more sophisticated systems provide. Agents are able to retrieve information more quickly, with CRM interfaces and can provide better quality service as a result.

I wrote a blog about this very topic if you are interested, entitled Enterprise Unified Communications At Your Fingertips. Here is the link:

http://blog.smoothstone.com/bid/29477/Enterprise-Unified-Communications-At-Your-Fingertips

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