Improve Contact Centre performance and in turn your bottom line – Birmingham 157 Filed under - Archived Content, IP Integration THE DATE: 11th May 2016 THE LOCATION: Hotel Indigo, Birmingham AIMED AT: Call Centre Directors and Managers THE DESCRIPTION: Wouldn’t it be great if you could achieve the Nirvana of being able to delight your customers whilst making improvements in efficiency – giving you a compelling return on investment to take to the board? The great news is we’ll teach you how at this event: find out how you can address the board’s concern whilst increasing agent productivity, performance and engagement…and, in turn, customer satisfaction. We have a number of techniques which will be relevant to your business each of which we can show you will improve efficiency in your contact centres by at least 3%! We’ll be giving you an overview of how the following can improve your contact centre’s performance, but pay for themselves in the process: Workforce Optimisation 360 view of your Contact Centre Compliance How to utilise agent idle time THE ORGANISERS: IP Integration Author: Rachael Trickey Published On: 3rd Mar 2016 - Last modified: 1st Feb 2017 Read more about - Archived Content, IP Integration Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter