Infinity CCS

Company Name: Infinity CCS (UK) Ltd

Address: CIBA Building, 146-150 Hagley Road, Birmingham, B16 9NX

Tel No: 0121 450 7830

Contact Name: Carl Adkins

Contact Email: info@infinityccs.com

Weblink: www.infinityccs.com

Profile: Infinity CCS understands contact centres and customer management; it is our only business. Over 5,000 agents and managers across Europe use Infinity Contact Manager applications to increase operational performance and drive business efficiency.

Our clients range from the smallest businesses to the largest virtual contact centres and span what we view as
four distinct target markets.

Outsourcers

Helping our clients to generate new business and to service this business in a highly profitable way.

In-House Contact Centres

Enabling our clients to offer more effective services to their customers, while also driving operational efficiency across their contact centres.

Organisations Using Outsourcers

Providing our clients with the ability to drive consistency of service across their outsourcers, monitor performance and obtain value for money.

Business Process Outsourcers & Joint Ventures

Enabling the sharing of applications and data across organisations to allow business process outsourcing or joint venture working.

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