Infinity CCS
Company Name: Infinity CCS (UK) Ltd
Address: CIBA Building, 146-150 Hagley Road, Birmingham, B16 9NX
Tel No: 0121 450 7830
Contact Name: Carl Adkins
Contact Email: info@infinityccs.com
Weblink: www.infinityccs.com
Profile: Infinity CCS understands contact centres and customer management; it is our only business. Over 5,000 agents and managers across Europe use Infinity Contact Manager applications to increase operational performance and drive business efficiency.
Our clients range from the smallest businesses to the largest virtual contact centres and span what we view as
four distinct target markets.
Outsourcers
Helping our clients to generate new business and to service this business in a highly profitable way.
In-House Contact Centres
Enabling our clients to offer more effective services to their customers, while also driving operational efficiency across their contact centres.
Organisations Using Outsourcers
Providing our clients with the ability to drive consistency of service across their outsourcers, monitor performance and obtain value for money.
Business Process Outsourcers & Joint Ventures
Enabling the sharing of applications and data across organisations to allow business process outsourcing or joint venture working.
Categories:
- Contact Centre Software
- Predictive Dialler
- Scripting
- CRM
- Hosted Solutions
