Infinity QA launched as a ‘Pay-As-You-Go’ service

Infinity CCS have launched a ‘Pay-As-You-Go’ model for their proven quality management application Infinity QA, starting from £19* per agent, per month.

First introduced in the market in 2008, Infinity QA has been well received by a range of organisations looking to reduce costs and improve contact centre performance through the automation of their paper-based call monitoring forms. By selecting the pay-as-you-go option, organisations are able to utilise Infinity QA without the need for capital expenditure or IT involvement.

Carl Adkins

“We are finding that contact centres who are using paper-based forms to monitor and manage quality spend twice as long on this process to deliver half of the benefits that an automated system provides” said Carl Adkins, founder of Infinity CCS. “Most of our clients find that the system pays for itself simply by reducing the administrative burden of managing quality. They then gain all of the return on the agent performance and productivity increases it generates.”

Infinity QA utilises a contact centre’s existing voice recording platform and can be easily integrated into desktop applications to capture call outcome codes. It provides an intuitive screen-based solution to evaluate agent interactions, track and monitor performance over time, flag issues, drive corrective action and report against key performance indicators.

“By offering Infinity QA on a Pay-As-You-Go model, we are effectively putting our money where our mouth is and letting organisations pay for the system out of the savings they make,” continues Carl. “At £19 per agent per month, this is around 1% of the average cost of an agent, so it is simple to see that with productivity improvements in the region of 20% that we have delivered to our clients, Infinity QA certainly delivers a quick return.”

*based on a 50 seat call centre.