Injixo User Group Conference Report

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Chris Dealy reflects on injixo’s 2014 Northern Europe User Conference in Stratford-upon-Avon.

Nearly thirty injixo and InVision WFM customers converged on Stratford-upon-Avon on 27th August for the 2014 user conference. The event began with a keynote explaining the company’s vision and the lesser known advantages of true cloud applications compared to traditional software.

The low, pay-as-you-go pricing grabs the headlines, but the cloud confers numerous other equally tangible benefits. These include reduced risk, speedy deployment, zero effort updates, instant scalability, reliability, security and constant innovation.

Less obvious is the fact that, as a true cloud application, the duration of the code-test-deploy cycle is not the two years still common with traditional software, but just two weeks; new code can be brought into production in 10 minutes.

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Our developers took over for the second session of the day

injixo depends on customer feedback to drive its product development programme. The developers took over for the second session of the day, giving an overview of recent enhancements and an overview of what is in the pipeline.

The final session of the morning was a Top Tips presentation, delivered by two members of the Workforce Management (WFM) Expert team, using the application live on screen.

They showed how best to manage KPIs, monitor and improve schedule adherence, choose planning periods, use contract settings, the ‘Heat Map’ and break optimisation; and they showed how to synchronise the calendar on mobile devices with the agent portal injixo Me.

After lunch, customers heard about the experience of Cofely / North Tyneside Council (NTC). NTC was among the first organisations to adopt injixo back in 2011. Dave Green and Tony Jones, guest speakers from NTC, explained some of the business challenges they faced and the role that the technology has played in rising to these challenges.

Dave and his team have used injixo to great effect, having achieved some impressive performance improvements, for example, a 20% increase in forecast accuracy and 13% gain in schedule efficiency, while increasing employee satisfaction, ownership and responsibility.

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The afternoon was given to ‘Meet the Developer’ round table discussions

The rest of the afternoon was given over to ‘Meet the Developer’ round table discussions. These took the form of speed-dating sessions, to ensure that every customer met every developer.

These sessions enabled some great two-way dialogue which our developers found of great value. Feedback from customers about this session was hugely positive as well.

“We will definitely do this again in 2015,” said Chris Dealy. “Many thanks to the attending customers, the guest speakers and the team for making the event such a success.”

With thanks to Chris Dealy at injixo

Author: Megan Jones

Published On: 10th Sep 2014 - Last modified: 22nd Mar 2017
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