Interactive Intelligence UK User Forum

Join Interactive Intelligence for an exclusive, inspirational one day event at London’s most iconic landmark: the Shard.

THE DATE: Tuesday, 29th September 2015

THE LOCATION: The Shangri La hotel at the Shard – London

THE DESCRIPTION:

Join us for an exclusive, inspirational one day event at London’s most iconic landmark: the Shard. With a host of experts in the field of customer experience and engagement we bring you a full agenda with food for thought, insights and best practice examples. Meet with us on September 29th to:

• Network with your peers
• Gain insight into Customer Experience Management
• Learn from real life examples
• Meet with Key Interactive Intelligence executives

Agenda:

09:00 – 09:30

Registration, Refreshments & Networking

09:30 – 09:45 – Welcome

Dave Paulding, Regional Sales Director UK, Interactive Intelligence

09:45 – 10:15 – Interactive Intelligence Company Update

Richard Brown, Senior VP EMEA, Interactive Intelligence

10:15 – 10:35 – The Omnichannel Customer Experience – How to Delight Your Customers

Mike Murphy, Interactive Intelligence

10:35 – 11:00 – Customer Presentation

11:00 – 11:15 – Break & refreshments

11:15 – 12:15 – Keynote – Inspirational Speaker

12:15 – 12:45 – Unique Insights into Customer Management

Simon Foot, Consulting Director, Ember Services

12:45 – 13:45 – Lunch & networking

13:45 – 14:15 – How Process Automation Can Improve the Customer Experience

Nick Sims, Interactive Intelligence

14:15 – 14:45 – Customer presentation

14:45 – 15:15 – Partner Presentation

15:15 – 15:30 – Break & refreshments

15:30 – 16:00

Jeff Platon, CMO, Interactive Intelligence

16:00 – 17:00 – Where we are & Where we’re going

Dr Donald Brown CEO & Founder, Interactive Intelligence

18:00 – Evening Activity

THE ORGANISERS: Interactive Intelligence