Introducing Speech & Text Analytics 226 Filed under - Archived Content, The Forum This is a one-day introductory workshop into how an interaction analytics solution can deliver tangible business benefit from your customer interactions, regardless of channel. THE DATE: 9th July – Manchester 23rd September – London 26th November – South West (TBC) THE LOCATION: Manchester, London & South West THE DESCRIPTION: This is a one-day introductory workshop into how an interaction analytics solution can deliver tangible business benefit from your customer interactions, regardless of channel. This management training workshop is ideal if: You are looking to implement or evaluate interaction analytics You are new to the topic and would like to find out how it can help your business. You are looking to create a business case to support the deployment of an interaction analytics solution. You are looking to expand your analysts role to include: Uncovering the issues impacting the business; Performing a root-cause analysis to determine the best actions to take to resolve the issue; Monitor the impact of the changes. THE ORGANISERS: Quality & Customer Experience Forum THE WEBLINK: http://theforum.social/Training/ArticleId/1698 Author: Megan Jones Published On: 30th Jun 2015 - Last modified: 2nd Mar 2016 Read more about - Archived Content, The Forum Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter