Regional Ops Manager - Outsourcing (CCP0411)
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Location: Ireland , Ireland
Salary: €80-120,000
Reference: CCP0411
Job Description:
Regional Ops Manager - Outsourcing (CCP0411)
Ireland | €80-120,000
Contact Centre Partners is supporting one of the worlds biggest brands who are searching for a new Regional Operations Manager within Outsourcing. This instantly recognised brand requires someone with a strong background of account / vendor management, managing relationships with key outsource partners across the EMEA region.
The Regional Operations Manager is responsible for the overall performance of our outsource partners in for the EMEA region. The Regional Operations Manager is a senior and broad role but is also hands-on and is responsible for driving a team of Vendor Managers in the successful execution of our outsourcing strategy. Activities within this responsibility include maintaining vendor relationships, managing workflow efficiencies, managing and assessing vendor performance and metrics, and driving his/her team to execute on performance improvement when needed. You will have overall responsibility to ensure that services documented in the contract are performed at the level committed to in the contract.
This position reports to the Director of WW Outsourced Vendor Management and the person we are looking for MUST have experience of managing international outsource vendor partners.
Successful candidates will…
• Have proven record of operational results in a large in-bound contact centres.
• Have proven record of results in outsourcing business both onshore and offshore.
• Develop and maintain cross-functional partnerships with other business managers to ensure customer and product issues are resolved.
• Learn quickly when facing new problems. A relentless and versatile learner who is open to change.
• Analyze both successes and failures for innovation and improvement opportunities. Experiment and will try anything to find solutions. Enjoy the challenge of unfamiliar tasks and can quickly grasp the essence and underlying structure of complex processes.
• Easily make connections among previously unrelated notions and readily sees the big picture.
• Be dedicated to exceeding the expectations and requirements of internal and external customers.
• Acquire first-hand customer information and use it for improvements in service and support delivery.
• Act and lead with customers in mind. Establishes and maintains effective relationships with customers and key internal stakeholders while gaining their trust and respect.
• Make decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure. Is able to make a quick decision. Makes good decisions based upon a mixture of analysis, wisdom, experience, judgment and input from team.
• Communicate concisely and clearly both orally and in written form.
• Be available to travel (50-75% of time)
For more information or to apply for this role, please contact Mark Conway at Contact Centre Partners on 020 3086 9911 or email your CV to mark@contactcentrepartners.com.
Ireland | €80-120,000
Contact Centre Partners is supporting one of the worlds biggest brands who are searching for a new Regional Operations Manager within Outsourcing. This instantly recognised brand requires someone with a strong background of account / vendor management, managing relationships with key outsource partners across the EMEA region.
The Regional Operations Manager is responsible for the overall performance of our outsource partners in for the EMEA region. The Regional Operations Manager is a senior and broad role but is also hands-on and is responsible for driving a team of Vendor Managers in the successful execution of our outsourcing strategy. Activities within this responsibility include maintaining vendor relationships, managing workflow efficiencies, managing and assessing vendor performance and metrics, and driving his/her team to execute on performance improvement when needed. You will have overall responsibility to ensure that services documented in the contract are performed at the level committed to in the contract.
This position reports to the Director of WW Outsourced Vendor Management and the person we are looking for MUST have experience of managing international outsource vendor partners.
Successful candidates will…
• Have proven record of operational results in a large in-bound contact centres.
• Have proven record of results in outsourcing business both onshore and offshore.
• Develop and maintain cross-functional partnerships with other business managers to ensure customer and product issues are resolved.
• Learn quickly when facing new problems. A relentless and versatile learner who is open to change.
• Analyze both successes and failures for innovation and improvement opportunities. Experiment and will try anything to find solutions. Enjoy the challenge of unfamiliar tasks and can quickly grasp the essence and underlying structure of complex processes.
• Easily make connections among previously unrelated notions and readily sees the big picture.
• Be dedicated to exceeding the expectations and requirements of internal and external customers.
• Acquire first-hand customer information and use it for improvements in service and support delivery.
• Act and lead with customers in mind. Establishes and maintains effective relationships with customers and key internal stakeholders while gaining their trust and respect.
• Make decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure. Is able to make a quick decision. Makes good decisions based upon a mixture of analysis, wisdom, experience, judgment and input from team.
• Communicate concisely and clearly both orally and in written form.
• Be available to travel (50-75% of time)
For more information or to apply for this role, please contact Mark Conway at Contact Centre Partners on 020 3086 9911 or email your CV to mark@contactcentrepartners.com.
Website: http://www.contactcentrepartners.com
Job posted on: 20/08/2012
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