Customer Service Project Team Leader

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Fixed Term Contract (one year)

Yorkshire Housing is a leading housing association providing homes and services for more than 16,000 customers across the county. We are entering an exciting phase, with the imminent establishment of a new Customer Service Centre and a radical change in their approach to customer service and their work in neighbourhoods. We are now seeking an exceptional individual for this new post.

Based in our new corporate centre in central Leeds the post holder will play a key role in the development of the Customer Service Centre. They will take responsibility for leading work to ensure the centre is fit for purpose and supports the journey in creating a centre of excellence when they open next year.

You will be a highly accomplished team leader with extensive experience in the customer service industry. It is essential you have a proven track record of coaching and developing staff and undertaken the development of new initiatives that improve service delivery.

To apply for this role, please click on the weblink below or cut and paste into your browser:

http://www.apoint.co.uk/housing/applicant/application_form_Stage1.aspx?id=8850&Qid=748

Closing date: Thursday 30th August 2012.

Assessment Day with interview to be held in Leeds on Thursday 6th September 2012.

Please note that CVs will not be accepted.

We are proactively working to implement our Equality and Diversity Strategy. We positively welcome and support diversity in our workforce and welcome applications from all sections of the community.