Resource Planning Analyst - Initial 12 month FTC

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Resource Planning Analyst Initial 12 month FTC

Location
West Yorkshire

Salary
£21,000 - £25,500 + Benefits

We re looking for...
An experienced and knowledgeable Resource Planner for a new and very exciting role, initially on a 12 month FTC which can open up a whole world of new opportunities. This role is in place to ensure local data relevant to the production and maintenance of efficient and effective staffing schedules is proactively monitored and accurately maintained. By working closely with Schedulers, the Service Centre and Ops Management Team, facilitate the schedule/data analysis and management requirements for all key stakeholders.

What s the role?
In this exciting and diverse role you will be required to:
• To complete measurement and analysis of key data to ensure that exceptions and trends are understood and proactively highlighted so as to aid decision making
• To contribute to the design, development and production of management information reports which support components of the work force planning operation model and its associated processes
• Maintain skill sets within databases, data sources, definitions, etc to support core activities in particular those relating to Workforce Planning to allow accurate and effective schedule production in line with forecasted demand per skill set
• Produce roster shortfalls and identify and advise stakeholders to ensure that divisional management can source the additional hours as required to deliver the service to patients
• To produce and analyse the variances between the forecasted demand and the resource availability to establish the accuracy by which the demand is being forecasted and the resource being allocated
• Contribute to the construction and improvement of information systems, new reports and data on systems with own area, through the use of report writing tools
• Analysis of key data, to ensure that trends and exceptions are analysed and highlighted in a proactive manner
• Assist in the accuracy reporting of capacity and scheduling data by the use of various tools and models (erlang c, real life data, simulation modelling)
• To ensure that, where appropriate, lessons are learnt to ensure the development of the workforce planning/scheduling process and tools. This will include the collation and management of feedback to and from staff within multiple sites.
• To identify issues/risks associated with any element of the workforce planning cycle and its supporting data, and suggest appropriate improvement strategies to support these issues.
• Provide an environment where colleagues can challenge existing processes and identity new ways of working that would be advantageous to the organisation.

Boxes to tick
• Experience of working within capacity/scheduling or information area within a contact centre
• Excellent analysis of information from a variety of sources which illustrate through use of text, graphics, charts and spreadsheet presentation of information in a succinct and comprehensive manner
• Ability to assimilate and prioritise complex information and provide analysis to support schedule changes whilst adhering to service level targets
• Ability to understand complex issues and interpret complex information requirements to aid problem solving
• Excellent communication skills, both verbal and written

What s in it for you?
This is a chance to join an operation/organisation with substantial size and multiple future opportunities including progression, sideways and diagonal moves in and around the business. The environment is frank, honest and open and encourages suggestions and ideas to improve processes and productivity throughout every department. The role will suit someone who doesnt need a micro-management structure and is looking to add value from day one. A competitive salary and strong benefits structure is in place for the successful applicant.

Apply
Please send your current CV to Grace Winnett Centre Associates Operational Support and Technology Division at grace@callcentreassociates.co.uk