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Details: This niche telemarketing organisation requires an experienced Operations Manager to manage and develop a specialst telemarketing operation for this dynamic & rapidly growing organisation RESPONSIBLE FOR – Contact Centre and Operations Teams OVERALL PURPOSE OF JOB To take full responsibility for and manage a Contact Centre and Operations team to deliver agreed projects for clients. To ensure that all clients receive high quality Contact centre and Operational solutions in line with agreed standards, and that all projects are delivered on time and to budget. To achieve all KPI’s and SLA’s as agreed with Client on each project. To manage, motivate and retain personnel under your remit. To manage the Staff costs and income to agreed budgets. PERSON SPECIFICATION * Minimum 3 years proven track record of management within a telesales/telemarketing centre * Minimum of 2 years proven experience with an operations responsibility * Ability to energize and motivate a team of telemarketing / telesales agents and operations team * Experienced manager who will motivate and deliver exceptional results * Determined, competitive and driven by winning. * A leader by example, an exceptional telemarketer who can develop a winning team * Excellent presentation & selling skills. KEY RESPONSIBILITIES * Full responsibility for specified client(s) to ensure agreed delivery targets for current and future projects are met. * Full reporting and analysis on each project as agreed to deadline and delivery of such to client and or client service team as agreed * To quote the cost of and agree Contact Centre, Operations and IT metrics for any new projects to include Agent hours, management time, and technology required. * Full responsibility for strategic development of the Contact Centre and Operations with agreement and support of the Board. * Full responsibility for ensuring that all policy’s, procedures and best practice are followed in the Contact Centre and are in line with industry standards. * Preparation of annual business plans for the Contact Centre and Operations, and monthly account reports/plans including initiatives to remedy shortfall against target, and ensure Team are on board with key objectives / actions. * Liaison with Client Service Teams ensuring that KPI’s and SLA of the client are met and that any issues are addressed and problems remedied. Package: To £45k + excellent bens