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THE COMPANY My client is currently recruiting for Full Time Team Managers based within their high volume customer contact centre in the North East. Reporting into the Customer Service Manager – The focus is to manage, motivate and maximize the performance of a team of Customer Service Advisers through effective coaching and development. The ideal candidate must be customer service driven with a passion for delivering customer excellence with a strong contact centre background. THE ROLE * To lead, direct and motivate a team of 15 customer service advisors * Coaching and developing the customer dvisers to promote and encourage the company values to consistently deliver a first class customer service * Consistently meet KPI results, taking ownership for individual and team performances * Maintaining a focus on absence, attrition and other employee relation issues to minimize the impact in order to meet business goals and costs * Ensure complex enquiries, complaints and issues are dealt with effectively and efficiently * Effective management of customer service through informative, efficient and professional handling of all customer enquiries KNOWLEDGE AND EXPERIENCE * You must have previous management experience, along with a strong customer service background * Experienced people manager who has led a team through a high volume of change * You should have a strong and demonstrable understanding of business awareness and service levels * Proven Leadership skills are a must, including the ability to build and lead high performing and empowered teams with a strong customer focus * Flexibility towards working hours – Rota / Shift basis in operation PROCESS & TIMEFRAMES To register your interest in this exciting opportunity please forward your current CV detailing existing remuneration package by email to- robg@callcentreassociates.co.uk candidates with suitable experience will be contacted shortly after.