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THE COMPANY Excellent opportunity to join this leading Outsourcing organization to manage the smooth running of a campaign on a daily basis making sure targets, deadlines and SLA’s are met. A key component of the position will be to develop and maintain relations with Key Clients. To be considered for this will come from an Outsourced Call Centre background and the experience, know how and communication skills to manage key client relationships within the business. This is a stand-alone position with no direct reports so the successful individual must be highly self motivated, with a confident and energetic approach. THE ROLE Key Accountabilities of the role include- * To contribute to, and participate in campaigns co-ordinated by the Marketing & Sales Manager. * To ensure campaign targets are achieved to the clients SLA’s * To ensure campaigns are completed on time and within budget. * To ensure the campaign SLA’s are followed and quality of work is acceptable from a telemarketing and administrative perspective * To ensure clients receive regular communication/analysis of activity * To ensure all agents working on the campaign are briefed thoroughly on campaign objectives, product knowledge and company information. KNOWLEDGE AND EXPERIENCE Successful individuals will poses the following experience: * Proven background within the call centre industry (outsourcing would be preferred) managing the needs and expectations of key clients * Proven Account Management experience * The ability to work alone * Strong communication skills, the ability to strike a political balance with clients * A progressive and proactive manner with a will to succeed and progress within your role PROCESS & TIMEFRAMES To register your interest in this exciting opportunity please forward your current CV detailing existing remuneration package by email to- nick@callcentreassociates.co.uk