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Company Profile: World wide company, looking to double its FTE this year in the UK, looking for an established Team Leader to improve and motivate successful team to higher levels and join a rapidly growing company within the Leisure Industry. Size of Team / Contact Centre: This company is currently at 150FTE, but is looking at doubling within 12 months due to its on-going successes. Key Skills / Experience Required: Experience of looking after a minimum of 12 FTE. 2 years experience as a Team Leader Willingness to work weekends throughout the role is a necessary. Looking for a Team Leader who has come from a Hospitality or Leisure background preferably. Knowledge of creating and implementing a comprehensive customer service policy Role Profile: Working Saturday and Sunday and two extra days in the week. This role will be taking inbound calls with the growing Customer Services industry. Key Responsibilities: Dealing with general calls from the public. Ensuring advisors are knowledgeable in all areas of the company. Keep in line with companies KPIs To Maintain the highest level of service standards within the Contact Centre Adhere to company standards and procedures For more information please contact Cactus Search today. Package: Negotiable

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Published at 05-03-2008
Viewed: 572 times