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Sales Team Manager
Recruiter
Cactus Search
Location
in North East , North East
Salary: to £28K basic (OTE £38K) + bens
Reference: 1158
Details: Outbound Telephony is taken seriously here. That's why they are investing heavily into state-of-the-art technology - technology that will ensure they continue to deliver for customers, and that they outperform their competitors. And they don't just invest in work-related facilities. Their Sales Contact Centre has an on-site canteen, a brand new coffee shop and an on-site subsidised gym. They also have an active Sports and Social Committee. In fact, there are all sorts of ways that you can get involved and stretch yourself. But with a generous holiday entitlement (up to 30 days in addition to statutory bank holidays), you'll also have plenty of time to put your feet up and relax, either at home or abroad. Role Profile - The main focus will be to establish and manage a team of up to 15 agents within the Outbound Sales Centre to develop and implement a set of processes that enable a step change in customer experience through outbound calls. Key Skills and Experience Requried:
• Significant Operational management experience gained in a results driven commercial contact centre
• Experience of managing a Sales Team of at least 10 FTE
• In -depth knowledge of outbound Acquisition, Up-sell, Retention and Winback methodologies.
• Proven track record in a high performance sales role as well as delivering and monitoring sales and performance and a proven ability to identify performance improvements in call handling presentation and self and peer evaluation techniques through monitoring and coaching to success
• Solid previous experience of managing an outbound team in a large contact centre environment
• Thorough awareness of contact centre practices with a key focus on performance management and development techniques
• Previous experience in a faced paced coaching / results driven management environment This is definitely not the average contact centre. For one thing, there's no cold calling. This organisation is all about contacting existing customers with carefully selected products and services. They like to tell it straight and tell it great. It's an approach that's taken this organisation to the forefront of customer-led, proactive Outbound Telephony. Hugh Growth Planned - This Contact Centre is set to double in size and you'll play a key role in managing that growth. As one of their leaders, you'll have the autonomy and responsibility you need to introduce new ideas and innovative approaches, and to contribute to a best practice culture. In short, if you've got what it takes to make a real difference to this business, you can rely on this organisation to give you all the opportunities you need to enjoy a fantastic management career. Fantastic Benefits include: Holiday up to 30 Days + bank holidays Generous Bonus Scheme up to 40% EXCELLENT Contributory Pension Scheme - 3% self and 17% from Company Private Healthcare Subsidised Gym and Canteen Package: to £28K basic (OTE £38K) + bens: Holiday up to 30 Days + bank holidays, Generous Bonus Scheme, EXCELLENT Contributory Pension Scheme - 3% self and 17% from Company, Private Healthcare, Subsidised Gym and Canteen
• Significant Operational management experience gained in a results driven commercial contact centre
• Experience of managing a Sales Team of at least 10 FTE
• In -depth knowledge of outbound Acquisition, Up-sell, Retention and Winback methodologies.
• Proven track record in a high performance sales role as well as delivering and monitoring sales and performance and a proven ability to identify performance improvements in call handling presentation and self and peer evaluation techniques through monitoring and coaching to success
• Solid previous experience of managing an outbound team in a large contact centre environment
• Thorough awareness of contact centre practices with a key focus on performance management and development techniques
• Previous experience in a faced paced coaching / results driven management environment This is definitely not the average contact centre. For one thing, there's no cold calling. This organisation is all about contacting existing customers with carefully selected products and services. They like to tell it straight and tell it great. It's an approach that's taken this organisation to the forefront of customer-led, proactive Outbound Telephony. Hugh Growth Planned - This Contact Centre is set to double in size and you'll play a key role in managing that growth. As one of their leaders, you'll have the autonomy and responsibility you need to introduce new ideas and innovative approaches, and to contribute to a best practice culture. In short, if you've got what it takes to make a real difference to this business, you can rely on this organisation to give you all the opportunities you need to enjoy a fantastic management career. Fantastic Benefits include: Holiday up to 30 Days + bank holidays Generous Bonus Scheme up to 40% EXCELLENT Contributory Pension Scheme - 3% self and 17% from Company Private Healthcare Subsidised Gym and Canteen Package: to £28K basic (OTE £38K) + bens: Holiday up to 30 Days + bank holidays, Generous Bonus Scheme, EXCELLENT Contributory Pension Scheme - 3% self and 17% from Company, Private Healthcare, Subsidised Gym and Canteen
Recruiter:Cactus Search
Website: http://www.cactussearch.co.uk
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Published at 05-03-2008
Viewed: 554 times
Viewed: 554 times
