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Dialler Manager
Recruiter
Cactus Search
Location
in West Sussex , South East
Salary: £25-35K DOE
Reference: 1161
Company Profile: Multi Campaign Blended Call Centre Size of Team / Contact Centre: Circa 500 FTE Key Skills / Experience Required:
• Minimum 2 years Dialler management experience in and outbound
• Outsourced campaign experience preferred
• In depth knowledge of Outbound Predictive Diallers - Davox Ideal
• Experience of data and reporting tools
• Dialler Team management experience
• Analytical skills and ability to interpret MI and reports
• Ofcom regulations expert Role Profile of Dialler Manager:
• To ensure the dialler s availability at all times and maintain smooth delivery of calls
• To ensure adherence to DMA Guidelines
• To Liaise with Clients on Campaign requirements
• Establish correct volumes for campaign requirements
• To work closely with the managers to define and maintain calling schedules across 3 sites
• To continually improve the process of data loading, selection, targeting and forecasting.
• Liaise with the CRM team to ensure complete consistency in data supply, tracking and forecasting. Key Responsibilities:
• To produce reports on a daily, weekly monthly basis
• To co-ordinate a wide range of client campaigns to achieve maximum impact through dialler activity- Call Blending
• To manage and develop the Dialler Team effectively
• Constantly analyse campaign and agent performance
• To Develop call Strategies
• To ensure maximum utilisation
• Ensure that deadlines for reporting are met and that the reports are accurate and presented to the highest standards For more information, please contact Cactus Search today Package: £25-35K DOE
• Minimum 2 years Dialler management experience in and outbound
• Outsourced campaign experience preferred
• In depth knowledge of Outbound Predictive Diallers - Davox Ideal
• Experience of data and reporting tools
• Dialler Team management experience
• Analytical skills and ability to interpret MI and reports
• Ofcom regulations expert Role Profile of Dialler Manager:
• To ensure the dialler s availability at all times and maintain smooth delivery of calls
• To ensure adherence to DMA Guidelines
• To Liaise with Clients on Campaign requirements
• Establish correct volumes for campaign requirements
• To work closely with the managers to define and maintain calling schedules across 3 sites
• To continually improve the process of data loading, selection, targeting and forecasting.
• Liaise with the CRM team to ensure complete consistency in data supply, tracking and forecasting. Key Responsibilities:
• To produce reports on a daily, weekly monthly basis
• To co-ordinate a wide range of client campaigns to achieve maximum impact through dialler activity- Call Blending
• To manage and develop the Dialler Team effectively
• Constantly analyse campaign and agent performance
• To Develop call Strategies
• To ensure maximum utilisation
• Ensure that deadlines for reporting are met and that the reports are accurate and presented to the highest standards For more information, please contact Cactus Search today Package: £25-35K DOE
Recruiter:Cactus Search
Website: http://www.cactussearch.co.uk
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Published at 05-03-2008
Viewed: 528 times
Viewed: 528 times
