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Company Profile: Award winning collections company require an experienced Call Quality Monitor with previous call centre experience in Collections or Sales Key Skills / Experience Required: Previous experience of Collections or Sales Quality analysis Previous experience of Financial Services compliance regulations Understanding of Regulatory Debt Collections Activity Key Responsibilities:
• To analyse Calls regarding their Quality and regulations compliance
• To produce MI and Reports on Call Quality and improvement
• To deliver feedback to Team and Team Leaders For more information, please contact Cactus Search today

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Published at 05-03-2008
Viewed: 612 times