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The Company This is an exciting opportunity to join this well established mulit site operation based in the North East. My client is looking for recruit a Dialler Analyst for the expanding contact centre planning function. The Role Key Accountabilities of the role include: 1. Implementation of campaign and dialling lists 2. Good knowledge and understanding of OFCOM and DMA guidelines 3. Detailed analysis of calling lists 4. Continuous communication with IT and external suppliers as a main vocal point for the department 5. To be the main vocal point for the Dialler team internally, with other business units and external clients. 6. Monitoring and maintenance of dialler on a daily basis Knowledge and Experience
• Previous experience of working in a contact centre planning environment essential.
• Experience of a predictive dialler essential
• Strong Microsoft Excel skills
• Ability to communicate effectively with all levels of the business and strong negotiating skills.
• Excellent analytical skills To register your interest in this exciting opportunity please forward your CV detailing existing remuneration package by e-mail to- william@callcentreassociates.co.uk

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Published at 06-03-2008
Viewed: 606 times