This job ad has been posted over 40 days ago...

496

Views

0

applicants

Our client, a leading Energy, Gas and Electricity company supplying to domestic, SME and industrial customers in the UK market, is currently looking for ambitious, creative and energetic individuals to join their prestigious multi-national team. Due to continuous growth and huge product demand from their customers, they are recruiting 6 Customer Service Team Leaders to join their site in Bedford. Working closely with the senior management team you will be driving performance through the centre, maximising the contribution of the customer service team. Managing a team of 12-16 CSAs, you will be setting and agreeing objectives amongst the team, leading by example and achieving top results. The company prides themselves on being the best energy provider in the UK market and are looking for like-minded, ambitious individuals to join their ever growing team. The role:
• Leading and motivating team of CSAs
• Setting individual targets and objectives
• Identifying training needs and development actions plans
• Supporting team members by way of training and call coaching
• Acting on the system to continually improve resolution You will need to demonstrate experienced that has been gained, through a minimum of two years Customer Service Management experience:
• Two years Contact Centre/Leading experience
• Understanding of the Utility Services industry
• Computer literate (Windows, Word, Excel)
• Capability to improve processes, enabling prompt and efficient first time problem resolution
• Drive, ambition and an ability to sort issues
• A passion for customer service and delivery of results If you looking for a fresh, challenging and prosperous new role, then don't delay apply now!

Your name:
Your e-mail:
Message or letter of intention:
Upload resume/CV:	Max. 3 MB. Recommended formats: PDF, RTF, DOC, ODT.
or cancel

« go back to homepage
Is this job ad fake? Report it!   
Recommend to a friend

Published at 10-03-2008
Viewed: 496 times