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MI Analyst
Recruiter
Call Centre Associates
Location
in North West , North West
Salary: £19 - £23k + bens + bonus
Reference: CCH2346RW
THE COMPANY Our client is a leading organisation with an instantly recognisable brand and product. Due to continued growth and development within the call centre they are now actively seeking to appoint a seasoned and highly experienced MI professional to join their Reporting and Support Services area. THE ROLE The key responsibilities for this role are,
• Produce timely and relevant reporting data to be appraised and utilised by Ops Management
• Play an integral and key role in the automation' of reporting suites where data is sourced from disparate platforms and systems
• Provide analysis of data in order to spot and identify trends and anomalies in order to provide performance / efficiency recommendations to various business areas. KNOWLEDGE AND EXPERIENCE
• Extensive experience working in a Contact Centre
• Planning/Management Information or financial environment (min 2 years). plus
• Minimum 2 years experience developing Management Information reports.
• Detailed knowledge of MI software or systems i.e. MS Excel, MS Access and Business Objects or a Call Centre Specific tool.
• Work very well in team (as a leader and a member), leading, coaching, motivating, coordinating and providing guidance to CSP and all involved in the process of servicing customer.
• Demonstrate commercial awareness
• Demonstrate strong time management skills enabling flexibility to response to urgent customer needs.
• Excellent analytical skills RENUMERATION AND PACKAGE Competitive salary alongside a healthy package. PROCESS AND TIMESCALES This is a first class opportunity to assume a highly visible and credible position with our client and take your MI / Reporting skills and career to the next level of their development. To register your interest please forward an up to date CV to ryan@callcentreassociates.co.uk. Ryan Worth 0208 514 9097
• Produce timely and relevant reporting data to be appraised and utilised by Ops Management
• Play an integral and key role in the automation' of reporting suites where data is sourced from disparate platforms and systems
• Provide analysis of data in order to spot and identify trends and anomalies in order to provide performance / efficiency recommendations to various business areas. KNOWLEDGE AND EXPERIENCE
• Extensive experience working in a Contact Centre
• Planning/Management Information or financial environment (min 2 years). plus
• Minimum 2 years experience developing Management Information reports.
• Detailed knowledge of MI software or systems i.e. MS Excel, MS Access and Business Objects or a Call Centre Specific tool.
• Work very well in team (as a leader and a member), leading, coaching, motivating, coordinating and providing guidance to CSP and all involved in the process of servicing customer.
• Demonstrate commercial awareness
• Demonstrate strong time management skills enabling flexibility to response to urgent customer needs.
• Excellent analytical skills RENUMERATION AND PACKAGE Competitive salary alongside a healthy package. PROCESS AND TIMESCALES This is a first class opportunity to assume a highly visible and credible position with our client and take your MI / Reporting skills and career to the next level of their development. To register your interest please forward an up to date CV to ryan@callcentreassociates.co.uk. Ryan Worth 0208 514 9097
Recruiter:Call Centre Associates
Website: http://www.callcentreassociates.co.uk
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Published at 11-03-2008
Viewed: 556 times
Viewed: 556 times
