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Company profile Our client in the leisure industry is a respected household name with a contact centre operating on a single site with 200 seats. Role Responsible for WFM and forecasting and planning shifts and schedules. Must have a high level understanding of Aspect switch. High degree of customer focus and ability to work autonomously is required. Ability to communicate at senior level and work to the highest standards expected in a regulated market. Ability to analyse reports and present information in a concise and operationally clear manner.

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Published at 12-03-2008
Viewed: 511 times