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A bright and enthusiastic approach is the most vital part of this role, your role is to train and motivate at all levels across the contact centre to enable campaign targets to be met. You will be creating and executing training and development to the business delivering a high quality of service to new starters and existing employees, whilst ensuring all training reflects best practice and legislative requirements. Key Responsibilities:
• Identifying training requirements within the Contact Centre for all operational training
• Designing, developing, delivering and refining new and existing training inductions and workshops to new and existing staff across all departments within the company
• Writing all training materials, procedures and process maps
• Evaluating existing training
• Developing staff via coaching sessions and 1 to 1 training
• Working closely with Contact Centre Manager to ensure training reflects the needs of the business
• Highlighting areas for improvement and/or concern
• Creating and maintaining training records for all staff
• Giving constructive feedback to staff and setting development plans with appropriate feedback being given to Line Manager
• Continuous review and assessment of training
• Ensuring all administration is carried out in an efficient, professional and timely manner The ideal candidate will be experienced in the design and delivery of sales training for contact centres with experience of conducting 1:1s and performance reviews. You will enjoy working to targets and have a demonstrable record in sales.

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Published at 13-03-2008
Viewed: 528 times