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Legacy Claims Technician
Recruiter
Royal & SunAlliance
Location
in London , London
Salary: DOE
Reference: RSA-LCT
The role: Award winning insurance company Royal and SunAlliance are looking for a Legacy Claims Technician to take customer service to the next level through the efficient and effective handling of UK Legacy claims cases. Working closely with external providers and customer representatives, you will achieve the best financial results at the earliest opportunity. This is an outstanding opportunity to develop a strong technical knowledge base, achieve a high market profile and maintain and enhance a market leading capability. Royal and SunAlliance: When it comes to giving your career a launching pad, look no further than Royal and SunAlliance. The 2006 British Insurance Awards' General Insurer of the Year , we have operations in 130 countries, 24,000 employees and net written premiums of GBP 5.5 billion (2006). Add to this our recent initiative to set new standards of customer service in the industry and you ll realise why there s never been a better time to join us. As a Legacy Claims Technician your main responsibilities will involve:
• Handling referrals, claims and complaints ensuring conclusion or escalation as appropriate
• Personally handling large and complex cases
• Gathering and accurately analysing appropriate information in order to make the best business decision
• Providing day-to-day technical guidance and feedback to others to improve their effectiveness and delivery against targets
• Following agreed processes, policies and procedures to ensure quality and service standards are met and leakage is minimised
• Acting as peer auditor as required
• Providing input to the Unit Leader in order to identify and best utilise the skills of team members and to ensure appropriate licensing coverage within team As a Legacy Claims Technician your skills and qualifications will ideally include:
• Knowledge of licensing and compliance framework
• Excellent relationship management skills
• Experienced in managing customer expectations
• Knowledge of industry codes of practice, relevant legislation and regulatory requirements What we will be looking for in you: A confident decision maker with the ability to think laterally, you will possess the tenacity and resilience to see claims through to the right conclusion. You will be comfortable influencing both internal and external relationships and be prepared to take risks in pursuing entrepreneurial resolution of claims. Your ability to remain positive when dealing with difficult people or situations will be integral to your success as Legacy Claims Technician. If you require any further information about this vacancy please contact the recruitment team on 0208 603 1142 or email helen.bruce@uk.royalsun.com quoting reference CC54153087
• Handling referrals, claims and complaints ensuring conclusion or escalation as appropriate
• Personally handling large and complex cases
• Gathering and accurately analysing appropriate information in order to make the best business decision
• Providing day-to-day technical guidance and feedback to others to improve their effectiveness and delivery against targets
• Following agreed processes, policies and procedures to ensure quality and service standards are met and leakage is minimised
• Acting as peer auditor as required
• Providing input to the Unit Leader in order to identify and best utilise the skills of team members and to ensure appropriate licensing coverage within team As a Legacy Claims Technician your skills and qualifications will ideally include:
• Knowledge of licensing and compliance framework
• Excellent relationship management skills
• Experienced in managing customer expectations
• Knowledge of industry codes of practice, relevant legislation and regulatory requirements What we will be looking for in you: A confident decision maker with the ability to think laterally, you will possess the tenacity and resilience to see claims through to the right conclusion. You will be comfortable influencing both internal and external relationships and be prepared to take risks in pursuing entrepreneurial resolution of claims. Your ability to remain positive when dealing with difficult people or situations will be integral to your success as Legacy Claims Technician. If you require any further information about this vacancy please contact the recruitment team on 0208 603 1142 or email helen.bruce@uk.royalsun.com quoting reference CC54153087
Recruiter:Royal & SunAlliance
Website: http://wwww.royalsunalliance.com
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Published at 13-03-2008
Viewed: 497 times
Viewed: 497 times
