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1applicant
Inbound Sales Manager
Recruiter
Cactus Search
Location
in North East , North East
Salary: to £40K + bonus + bens
Reference: 1185
Influential & Market Leading Organisation requires a talented ‘Inbound Sales Manager’ to support the growth of their Operation in the North East. Fabulous opportunity to join an organisation offering genuine career prospects as they are looking to recruit talented senior leaders for the future. An opportunity not to be missed!
Reports To Head of Sales and Service
Number of Direct Reports - Circa 6 Team Leaders
Overall Role Purpose
The role holder will have direct responsibility for circa 6 Team Leaders who in turn manage teams of 10-12 agents. Agents are responsible for selling a portfolio of products to the end consumer. Individuals will be required to lead, manage and motivate this team and have responsibility for their performance against a number of key metrics including sales, customer satisfaction, employee satisfaction, compliance with statutory requirements and operational efficiency.
Essential Skills & Experience Required:
• Leadership skills are critically important including the ability to build a focused, collaborative, results-oriented work group
• Experience of managing a similar sized team of at least 5 – 6 Team Leaders (circa 70 – 100FTE) within an ‘Inbound Sales’ or ‘Sales Through Service’ contact centre
• Ability to drive sales volumes from a product perspective whilst balancing this with broader market awareness and an understanding of the need to respond to changes in customer demand
• A good business understanding is important and high performing Sales Managers will show a keen interest in their market sector and in how their efforts contribute to the success of the company as well as demonstrating a good understanding of sales management processes
• Whilst product/industry knowledge is not essential, an appreciation of regulatory compliance is important
• Knowledge of good practice gained in a similar B2C contact centre environment is also likely to help enormously.
SKILLS & EXPERIENCE:
Leadership: Providing Direction & Recognition, Gaining Commitment, People Development, Delegation, Co-ordination, Professional Integrity, Team Building
Problem Solving: Information Gathering, Incisiveness, Analysis, Logical Thinking, Making decisions, Risk Taking, Using Others Expertise
Communication & Influence: Listening & Responding, Written Communication, Oral Communication (including Presentation skills), Persuasiveness & Influence, Negotiation, Prioritising Channels of Communication
Results-orientation: Achievement Orientation, Accountability, Drive, Energy & Resilience, Self Development, Initiative, Networking
Planning & Organising: Forward Thinking, Monitoring Progress, Setting Targets & Objectives, Prioritising & Scheduling, Time Management
Teamwork: Interpersonal Skills, Sensitivity, Co-operation, Supporting Others, Building Relationships with Colleagues, Diplomacy, Cross-functional orientation
Continuous Improvement: Adaptability, Creativity & Innovation, Attention to Detail, Measuring Performance, Quality Orientation
Customer Focus/Market Awareness: Competitive activity, customer perspective, trends in business cycles, market opportunities, sales, differentiators
Procedural Compliance: Regulatory Awareness, Vigilance, Emphasising Compliance, Disciplined Approach, Corporate Mindset
Package:
to £40K + excellent bonus + bens + 35 Days holiday + Fantastic Pension 17% contrib + full health cover
Reports To Head of Sales and Service
Number of Direct Reports - Circa 6 Team Leaders
Overall Role Purpose
The role holder will have direct responsibility for circa 6 Team Leaders who in turn manage teams of 10-12 agents. Agents are responsible for selling a portfolio of products to the end consumer. Individuals will be required to lead, manage and motivate this team and have responsibility for their performance against a number of key metrics including sales, customer satisfaction, employee satisfaction, compliance with statutory requirements and operational efficiency.
Essential Skills & Experience Required:
• Leadership skills are critically important including the ability to build a focused, collaborative, results-oriented work group
• Experience of managing a similar sized team of at least 5 – 6 Team Leaders (circa 70 – 100FTE) within an ‘Inbound Sales’ or ‘Sales Through Service’ contact centre
• Ability to drive sales volumes from a product perspective whilst balancing this with broader market awareness and an understanding of the need to respond to changes in customer demand
• A good business understanding is important and high performing Sales Managers will show a keen interest in their market sector and in how their efforts contribute to the success of the company as well as demonstrating a good understanding of sales management processes
• Whilst product/industry knowledge is not essential, an appreciation of regulatory compliance is important
• Knowledge of good practice gained in a similar B2C contact centre environment is also likely to help enormously.
SKILLS & EXPERIENCE:
Leadership: Providing Direction & Recognition, Gaining Commitment, People Development, Delegation, Co-ordination, Professional Integrity, Team Building
Problem Solving: Information Gathering, Incisiveness, Analysis, Logical Thinking, Making decisions, Risk Taking, Using Others Expertise
Communication & Influence: Listening & Responding, Written Communication, Oral Communication (including Presentation skills), Persuasiveness & Influence, Negotiation, Prioritising Channels of Communication
Results-orientation: Achievement Orientation, Accountability, Drive, Energy & Resilience, Self Development, Initiative, Networking
Planning & Organising: Forward Thinking, Monitoring Progress, Setting Targets & Objectives, Prioritising & Scheduling, Time Management
Teamwork: Interpersonal Skills, Sensitivity, Co-operation, Supporting Others, Building Relationships with Colleagues, Diplomacy, Cross-functional orientation
Continuous Improvement: Adaptability, Creativity & Innovation, Attention to Detail, Measuring Performance, Quality Orientation
Customer Focus/Market Awareness: Competitive activity, customer perspective, trends in business cycles, market opportunities, sales, differentiators
Procedural Compliance: Regulatory Awareness, Vigilance, Emphasising Compliance, Disciplined Approach, Corporate Mindset
Package:
to £40K + excellent bonus + bens + 35 Days holiday + Fantastic Pension 17% contrib + full health cover
Recruiter:Cactus Search
Website: http://www.cactussearch.co.uk
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Published at 25-03-2008
Viewed: 524 times
Viewed: 524 times
