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1applicant
Inbound Contact Centre Manager - Inbound Call Centre Manager
Recruiter
Michelle Ansell
Location
in West Yorkshire - multi site , North West
Salary: £25-30,000 base, bens
Reference: DJMA1082
Inbound Contact Centre Manager, Inbound Call Centre Manager, multi site – West Yorkshire, North West £25-30,000 base, benefits.
Managing an increasing team of 55FTE, working in a 7 day a week capacity. The Centre are based in West Yorkshire, the North West and India and the ideal candidate will have strong leadership skills and the ability to effectively coach, develop and manage performance through 5 Team Leaders.
Must have experience of managing an inbound contact centre, possess the skills to understand and assess departmental processes and the ability to efficiently implement change.
Excellent communication and motivational skills are required to generate a team atmosphere ensuring productivity and continuous improvement pf both people and processes.
Identifying improvements in Client or Operational procedures that would improve service.
Deliver and effectively communicate with respective Clients and Business Managers
Provide resource for technical support and training to Advisors and other areas of Business whenever required.
Act as an ambassador and advocate of customer service at all levels and across all functions of the business
Challenge and remove barriers in order to deliver unrivalled customer experience
Due to the operational responsibility for this role being spread across 2 sites, although ideally the candidate will be based in West Yorkshire, there will be regular travel to the Manchester location
For more information, please contact: mail@douglas-jackson.com or telephone to speak to a consultant now on: 0845 6209720. Visit us at: http://www.douglas-jackson.com
Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and skilled Contact Centre, Call Centre and Customer Service recruitment markets.
Managing an increasing team of 55FTE, working in a 7 day a week capacity. The Centre are based in West Yorkshire, the North West and India and the ideal candidate will have strong leadership skills and the ability to effectively coach, develop and manage performance through 5 Team Leaders.
Must have experience of managing an inbound contact centre, possess the skills to understand and assess departmental processes and the ability to efficiently implement change.
Excellent communication and motivational skills are required to generate a team atmosphere ensuring productivity and continuous improvement pf both people and processes.
Identifying improvements in Client or Operational procedures that would improve service.
Deliver and effectively communicate with respective Clients and Business Managers
Provide resource for technical support and training to Advisors and other areas of Business whenever required.
Act as an ambassador and advocate of customer service at all levels and across all functions of the business
Challenge and remove barriers in order to deliver unrivalled customer experience
Due to the operational responsibility for this role being spread across 2 sites, although ideally the candidate will be based in West Yorkshire, there will be regular travel to the Manchester location
For more information, please contact: mail@douglas-jackson.com or telephone to speak to a consultant now on: 0845 6209720. Visit us at: http://www.douglas-jackson.com
Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and skilled Contact Centre, Call Centre and Customer Service recruitment markets.
Recruiter:Michelle Ansell
Website: http://www.douglas-jackson.com
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Published at 25-03-2008
Viewed: 550 times
Viewed: 550 times
