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Telemarketing Vendor Manager
Recruiter
Call Centre Associates
Location
in London , London
Salary: £35,000 – 40,000 + bonus + Benefits
Reference: CCH2381BAF
The Company
Our client a successful and forward thinking organisation has an extensive blue chip portfolio of clients. They are continuously growing, shaping and delivering success to incorporate there future plans.
The Role
To support the organisational goals and strategic direction, support the Telemarketing strategy by managing external vendors and campaign performance.
• Implement telemarketing Strategy through all telephony channels
• Effective vendor management
• To Co ordinate and drive campaign performance and execution at each external vendor sites
• Manage and approve all stages of the telemarketing creative process with outsourced vendors
• Work with external vendors to ensure quality & compliance for all campaign Telemarketing
• Drive production efficiencies through dialer performance, agent performance and ensuring key floor variables
• Ensure that activity meets all campaign KPIs
• Manage outsourced telemarketing vendor relationships, ensuring a quality, compliant telemarketing environment
• Manage outsourced client relationships where client conducts telemarketing activities on our products , influencing outcomes, highlighting deficiencies and ensuring that activities are being conducted in a quality way
• Ensuring that amongst all external telemarketing relationships the activity is compliant with all relevant legislations and regulatory requirements
• Project Manage implementation of new activity at external vendors
Knowledge & Experience
• Minimum 3 years experience in telemarketing or call center operations
• Client facing or vendor facing experience
• Proven Excel PowerPoint and Word skills
• Proven telemarketing campaign planning skills
• Telemarketing campaign and data analysis skills to drive performance change
• Specialisation in at least one of the following – Outbound Telemarketing, Inbound, VRU (IVR) marketing
If you are interested please forward an up to date CV to brucine@callcentreassociates.co.uk
Our client a successful and forward thinking organisation has an extensive blue chip portfolio of clients. They are continuously growing, shaping and delivering success to incorporate there future plans.
The Role
To support the organisational goals and strategic direction, support the Telemarketing strategy by managing external vendors and campaign performance.
• Implement telemarketing Strategy through all telephony channels
• Effective vendor management
• To Co ordinate and drive campaign performance and execution at each external vendor sites
• Manage and approve all stages of the telemarketing creative process with outsourced vendors
• Work with external vendors to ensure quality & compliance for all campaign Telemarketing
• Drive production efficiencies through dialer performance, agent performance and ensuring key floor variables
• Ensure that activity meets all campaign KPIs
• Manage outsourced telemarketing vendor relationships, ensuring a quality, compliant telemarketing environment
• Manage outsourced client relationships where client conducts telemarketing activities on our products , influencing outcomes, highlighting deficiencies and ensuring that activities are being conducted in a quality way
• Ensuring that amongst all external telemarketing relationships the activity is compliant with all relevant legislations and regulatory requirements
• Project Manage implementation of new activity at external vendors
Knowledge & Experience
• Minimum 3 years experience in telemarketing or call center operations
• Client facing or vendor facing experience
• Proven Excel PowerPoint and Word skills
• Proven telemarketing campaign planning skills
• Telemarketing campaign and data analysis skills to drive performance change
• Specialisation in at least one of the following – Outbound Telemarketing, Inbound, VRU (IVR) marketing
If you are interested please forward an up to date CV to brucine@callcentreassociates.co.uk
Recruiter:Call Centre Associates
Website: http://www.callcentreassociates.co.uk
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Published at 03-04-2008
Viewed: 435 times
Viewed: 435 times
