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Workforce Manager
Recruiter
Call Centre Associates
Location
in South Wales , Wales
Salary: £38k-£55k+Bens
Reference: CCH2383MD
THE COMPANY
My client is a leading bluechip organisation who is seeking to recruit a seasoned workforce planning professional to joint their successful planning team in South Wales. As Workforce Manager you will be responsible for the provision of short and long term forecasting and optimization of the workforce management tool in support of the sales and service centre.
THE ROLE
Key accountabilities of the role include:
1) Provision of short and long term planning.
2) Ensure that all workforce tools and data are maintained and kept up to date.
3) Continually enhance reporting facilities and provide accurate reports
4) Create and maintain forecasting
5) Keep knowledge of workforce products and best practice up to date and make recommendations for improvement.
6) Provide analysis and insight into the volume drivers for the sales and operations
KNOWLEDGE AND EXPERIENCE
• Previous management experience in a contact centre environment.
• Excellent knowledge of resource planning methodologies
• Proven analytical ability.
• Experience of data modeling and variance analysis
• Experience with a variety of reporting tools.
REMUNERATION AND PACKAGE DETAILS
Alongside an excellent salary this role also offers a healthy bonus and competitive package.
PROCESSES AND TIMESCALES
To register your interest please forward your CV to myles@callcentreassociates.co.uk.
My client is a leading bluechip organisation who is seeking to recruit a seasoned workforce planning professional to joint their successful planning team in South Wales. As Workforce Manager you will be responsible for the provision of short and long term forecasting and optimization of the workforce management tool in support of the sales and service centre.
THE ROLE
Key accountabilities of the role include:
1) Provision of short and long term planning.
2) Ensure that all workforce tools and data are maintained and kept up to date.
3) Continually enhance reporting facilities and provide accurate reports
4) Create and maintain forecasting
5) Keep knowledge of workforce products and best practice up to date and make recommendations for improvement.
6) Provide analysis and insight into the volume drivers for the sales and operations
KNOWLEDGE AND EXPERIENCE
• Previous management experience in a contact centre environment.
• Excellent knowledge of resource planning methodologies
• Proven analytical ability.
• Experience of data modeling and variance analysis
• Experience with a variety of reporting tools.
REMUNERATION AND PACKAGE DETAILS
Alongside an excellent salary this role also offers a healthy bonus and competitive package.
PROCESSES AND TIMESCALES
To register your interest please forward your CV to myles@callcentreassociates.co.uk.
Recruiter:Call Centre Associates
Website: http://www.callcentreassociates.co.uk
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Published at 03-04-2008
Viewed: 469 times
Viewed: 469 times
