Views

applicants

Do you relish the challenge of building a world-class software support organisation from the ground up? If so, then look no further than StepStone for the next opportunity in your career.

StepStone is a world-leader in talent management solutions – the software that ensures that our customers can recruit, retain and develop their staff. As we grow, we need to ensure our support teams are capable of delivering the highest quality support to our global customer base 24 hours per day. As Head of Customer Support, you will ensure that our three global customer support hubs are equipped to deal with the challenges associated with providing a world-class service, including working with a number of local, in-country Support Executives for local language assistance.

This is a unique opportunity to build an unparalleled reputation within the support arena – if you are looking to make a real difference to a business and see yourself as a true support ‘entrepreneur,’ then this role is the one for you.

StepStone

StepStone has evolved from being a company with online job boards to one that provides total talent solutions. Providing talent management software and online services, we help organisations find, recruit, retain and manage talent. A strong network of partners brings together extensive industry knowledge and years of experience in Talent Management, guaranteeing effective, comprehensive solutions. Join the evolution, work for StepStone.

Your main responsibilities as Head of Customer Support will involve:

- Building and developing infrastructure, teams and processes to ensure that the support organisation remains ahead of customer needs

- Planning and delivering a world-class support organisation taking into account a growth rate of 50 new enterprise customers per month

- Promoting a culture that recognises that the quality of a support organisation is the primary contributor for customer referencability

Your skills and qualifications as Head of Customer Support will ideally include:

- An obsession with quality, including linking support performance to increased customer success

- Unparalleled experiences building and running global support teams within a vendor environment

- Strong service level management skills supported by a demonstrated strategic approach to building a support organisation

- Passionate, driven and with the ability to make things happen