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1applicant
Head of Resource Planning
Recruiter
Douglas Jackson
Location
in Yorkshire , North East
Salary: £60,000 - £75,000
Reference: DJSG1053
Head of Resource Planning - Contact Centre Operations, Salary from £60,000 - £75,000 - Yorkshire
An excellent opportunity to join a highly successful and growing business, at senior management level, operating within the financial services sector.
This role carries responsibility for managing all aspects of inbound and outbound capacity, planning, delivery and commercial performance for U.K. operations. This will include the development, coaching and leadership of a multi-functional team providing planning, MI and telephony support to contact centre operations.
You will be experienced in managing the planning, resourcing and MI for 'multi-site' contact centre operations and have demonstrable capabilities in the creation and implementation of market leading planning models. With a high degree of technical capability, you will also be an effective manager with the capability to motivate your department to high performance, gain stakeholder buy in and influence senior operational managers within the business.
For more information, please contact: mail@douglas-jackson.com or telephone to speak to a consultant now on: 0845 6209720.Visit us at: http://www.douglas-jackson.com
Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and skilled Contact Centre, Call Centre and Customer Service recruitment markets.
An excellent opportunity to join a highly successful and growing business, at senior management level, operating within the financial services sector.
This role carries responsibility for managing all aspects of inbound and outbound capacity, planning, delivery and commercial performance for U.K. operations. This will include the development, coaching and leadership of a multi-functional team providing planning, MI and telephony support to contact centre operations.
You will be experienced in managing the planning, resourcing and MI for 'multi-site' contact centre operations and have demonstrable capabilities in the creation and implementation of market leading planning models. With a high degree of technical capability, you will also be an effective manager with the capability to motivate your department to high performance, gain stakeholder buy in and influence senior operational managers within the business.
For more information, please contact: mail@douglas-jackson.com or telephone to speak to a consultant now on: 0845 6209720.Visit us at: http://www.douglas-jackson.com
Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and skilled Contact Centre, Call Centre and Customer Service recruitment markets.
Recruiter:Douglas Jackson
Website: http://www.douglas-jackson.com
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Published at 07-04-2008
Viewed: 427 times
Viewed: 427 times
