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THE COMPANY
This is an excellent opportunity to join a leading client of mine in the Norwich area and help achieve a range of sales, quality and compliance objectives. Along with your team of associates you will pro-actively seek new opportunities to promote and enhance the company brand and support the call centre manager in achieving this.

To be considered for this position you will be a forward thinking individual from an Outbound Sales Call Centre background. You should have experience of leading teams within a Sales environment and a strong ability to motivate and develop your team to achieve targets within a demanding sales environment.

THE ROLE
Key Accountabilities of the role include;

• Ensuring all sales targets and KPI’s are achieved
• Promoting and enhance the awareness of the clients brand at every opportunity
• Ensuring all systems and procedures are adhered to.
• Effectively plan and organise daily activities.
• Actively manage the teams performance and development.
• Effective management of customer service through informative, efficient and professional handling of all customer enquiries.

KNOWLEDGE AND EXPERIENCE

To be considered for this position:

• You will have a proven background as a Team Leader role, with a proven track record in sales.
• An enthusiasm and drive to succeed.
• Excellent coaching ability, a desire to help and develop others
• Ability to motivate and enthuse your team to achieve targets and maximise unit performance. Ability to identify and address training/development needs.
• Hands-on approach to take an active role in sales and servicing customers needs.
• Ability to analyse and interpret data to develop strategies.

PROCESS & TIMEFRAMES

To register your interest in this exciting opportunity please forward your current CV detailing existing remuneration package by email to; nick@callcentreassociates.co.uk