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MIS Reporting Specialist
Recruiter
Call Centre Associates
Location
in Leicester/Essex , Other
Salary: £25-30k
Reference: CCH2397WT
The Company
This is an excellent opportunity to work for one of the most recognised brands in the UK. Our client is looking to recruit a Contact Centre Reporting Manager to assist in the continuous development of MIS reporting and analysis and to utilise the value held within the company’s repository.
The Role
Key Accountabilities of the role include:
1. Collation of contact centre data, analysing the trends and proactively additional investigations to ensure enhanced attached supportive commentary
2. Completion or all weekly, monthly reports based on agent performance
3. General maintenance of existing reporting function / database.
4. Build and maintain relationships with existing departments.
5. Continuous improvements for all existing processes and reporting structures
6. Involvement in key projects in the company, representing the department from a database and information perspective.
Knowledge and Experience
• Excellent problem solving and analytical skills
• Advanced Microsoft Excel skills including the use of Macros and VBA
• Knowledge of data warehousing and reporting tools and techniques (SQL, Business Objects, Crystal Reports)
• Experience of a planning environment within a call centre function
• Excellent time management and ability to work on own initiative
Process and Timeframes
To register your interest in this exciting opportunity please forward your CV detailing existing remuneration package by e-mail to; william@callcentreassociates.co.uk
This is an excellent opportunity to work for one of the most recognised brands in the UK. Our client is looking to recruit a Contact Centre Reporting Manager to assist in the continuous development of MIS reporting and analysis and to utilise the value held within the company’s repository.
The Role
Key Accountabilities of the role include:
1. Collation of contact centre data, analysing the trends and proactively additional investigations to ensure enhanced attached supportive commentary
2. Completion or all weekly, monthly reports based on agent performance
3. General maintenance of existing reporting function / database.
4. Build and maintain relationships with existing departments.
5. Continuous improvements for all existing processes and reporting structures
6. Involvement in key projects in the company, representing the department from a database and information perspective.
Knowledge and Experience
• Excellent problem solving and analytical skills
• Advanced Microsoft Excel skills including the use of Macros and VBA
• Knowledge of data warehousing and reporting tools and techniques (SQL, Business Objects, Crystal Reports)
• Experience of a planning environment within a call centre function
• Excellent time management and ability to work on own initiative
Process and Timeframes
To register your interest in this exciting opportunity please forward your CV detailing existing remuneration package by e-mail to; william@callcentreassociates.co.uk
Recruiter:Call Centre Associates
Website: http://www.callcentreassociates.co.uk
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Published at 08-04-2008
Viewed: 704 times
Viewed: 704 times
