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Views
5applicants
Customer Service Manager
Recruiter
RK Connect
Location
in Lancashire , North West
Salary: £32,000 - 40,000
Reference: TE12
Our client is seeking Customer Service Managers to join its existing expanding contact centre management team in the Lancashire area. This is a fantastic opportunity for experienced, people & performance focussed individuals to join a progressive company going through a period of growth and change.
The role purpose is to led, develop and inspire the Team Managers to relook at the way they currently work so they they can maximise the customer experience along with the efficiency and effectiveness of their teams. The Customer Service Managers will have a track record of positively promoting and adopting changes to working practices.
The successful candidate will demonstrate their practical ability to spot opportunitites to improve performance and contribute strongly to the future of the team in a people and customer focussed environment.
Their previous experience of how a contact centre operates will need to shine through and they will need to use their experience and expertise to make a real difference to their team. The role requires combine operational, analytical and organisational skills.
Skills and experience:
Ø Experience as a Contact Centre Manager for minimum 2 years with a broad spread of responsibilities
Ø Excellent people management & leadership skills with experience of managing established and new teams through change
This role is ideal for an experienced contact centre operations manager with a passion for Customer Service and people management.
The role purpose is to led, develop and inspire the Team Managers to relook at the way they currently work so they they can maximise the customer experience along with the efficiency and effectiveness of their teams. The Customer Service Managers will have a track record of positively promoting and adopting changes to working practices.
The successful candidate will demonstrate their practical ability to spot opportunitites to improve performance and contribute strongly to the future of the team in a people and customer focussed environment.
Their previous experience of how a contact centre operates will need to shine through and they will need to use their experience and expertise to make a real difference to their team. The role requires combine operational, analytical and organisational skills.
Skills and experience:
Ø Experience as a Contact Centre Manager for minimum 2 years with a broad spread of responsibilities
Ø Excellent people management & leadership skills with experience of managing established and new teams through change
This role is ideal for an experienced contact centre operations manager with a passion for Customer Service and people management.
Recruiter:RK Connect
Website: http://www.rkconnect.co.uk
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Published at 08-04-2008
Viewed: 454 times
Viewed: 454 times
