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Forecasting Analyst
Recruiter
Call Centre Associates
Location
in Yorkshire , Other
Salary: £24-28k + Bonus
Reference: CCH2400RW
The Company
Excellent opportunity to join this leading organisation with fantastic development and progression for the right candidate. To be considered for this role you will have a proven track record of effectively adhering to service level agreements across the call centre on a day-to-day basis. You will also be responsible for ensuring all accurate call forecasting for the contact centre.
The Role
Reporting directly to the Forecasting Manager the key Accountabilities of the role include,
• Call forecasting of call arrival patterns within the contact centre
• Continuous review of the existing models and methodology and making recommendations for improvements where necessary.
• Effective communication between departments to ensure future strategic and operational impacts are reviewed and updated
• General administration of existing forecast models
• Alert senior management to any staffing shortfalls and make recommendations where necessary.
Knowledge and Experience
• Previous experience of working in a contact centre planning environment essential.
• Attention to detail and the ability to meet deadlines
• Excellent analytical skills
• Experience of using a Workforce Planning Tool preferably (IEX Totalview)
• Excellent communication and time management skills
• Advanced Excel techniques (macros, pivot tables)
Process and Timeframes
This really is a fantastic opportunity to join this superb organisation. Working in Yorkshire, our client is committed to employee satisfaction, development and provides a fast moving environment within which to develop your career.
Interested applicants should email a current CV existing remuneration package to: ryan@callcentreassociates.co.uk
Excellent opportunity to join this leading organisation with fantastic development and progression for the right candidate. To be considered for this role you will have a proven track record of effectively adhering to service level agreements across the call centre on a day-to-day basis. You will also be responsible for ensuring all accurate call forecasting for the contact centre.
The Role
Reporting directly to the Forecasting Manager the key Accountabilities of the role include,
• Call forecasting of call arrival patterns within the contact centre
• Continuous review of the existing models and methodology and making recommendations for improvements where necessary.
• Effective communication between departments to ensure future strategic and operational impacts are reviewed and updated
• General administration of existing forecast models
• Alert senior management to any staffing shortfalls and make recommendations where necessary.
Knowledge and Experience
• Previous experience of working in a contact centre planning environment essential.
• Attention to detail and the ability to meet deadlines
• Excellent analytical skills
• Experience of using a Workforce Planning Tool preferably (IEX Totalview)
• Excellent communication and time management skills
• Advanced Excel techniques (macros, pivot tables)
Process and Timeframes
This really is a fantastic opportunity to join this superb organisation. Working in Yorkshire, our client is committed to employee satisfaction, development and provides a fast moving environment within which to develop your career.
Interested applicants should email a current CV existing remuneration package to: ryan@callcentreassociates.co.uk
Recruiter:Call Centre Associates
Website: http://www.callcentreassociates.co.uk
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Published at 09-04-2008
Viewed: 948 times
Viewed: 948 times
