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Learning and Development Consultant
Recruiter
Call Centre Associates
Location
in London , London
Salary: upto £37,000
Reference: CCH2406RB
The Company
This extremely specialist insurance organisation are market leaders within their business sector.
At present the organisation are restructuring their contact centre environment and are currently undergoing a review into the management structure within the business. There is also a huge focus on Training and Quality being driven through the environment and in return will give the organisation a greater impact in their Customer Service offering.
The Role
• Designing and updating specific soft skills and technical training courses
• Delivering Induction training and other training courses/sessions as required
• Ensuring TNA’s are conducted on a regular basis for each member of the MS department and arranging relevant training for individuals and teams alike
• Evaluating the effectiveness of training delivered and quantifying return on investment
• Designing monthly and bi-annual performance reviews and appraisals (as appropriate), incorporating an individual personal training and development plan
• Oversee the implementation and management of each individual’s personal training and development plan
Knowledge and Experience
• Certificate in Training Practice – CIPD
• Complete training cycle management
• Design capability for training frameworks and modules
• Management training programme design and delivery
• Contact centre best-practise awareness
• L&D staff management and development
• Budget management and allocation
• Excellent PC skills including MS Powerpoint
• Financial Services industry exposure
Remuneration and Package details
• Basic salary up to £37,000
• Excellent benefits package
Next Step
To register your interest in this exciting opportunity please forward your current CV detailing existing remuneration package by email to; robbie@callcentreassociates.co.uk unfortunately only candidates considered suitable will be contacted
This extremely specialist insurance organisation are market leaders within their business sector.
At present the organisation are restructuring their contact centre environment and are currently undergoing a review into the management structure within the business. There is also a huge focus on Training and Quality being driven through the environment and in return will give the organisation a greater impact in their Customer Service offering.
The Role
• Designing and updating specific soft skills and technical training courses
• Delivering Induction training and other training courses/sessions as required
• Ensuring TNA’s are conducted on a regular basis for each member of the MS department and arranging relevant training for individuals and teams alike
• Evaluating the effectiveness of training delivered and quantifying return on investment
• Designing monthly and bi-annual performance reviews and appraisals (as appropriate), incorporating an individual personal training and development plan
• Oversee the implementation and management of each individual’s personal training and development plan
Knowledge and Experience
• Certificate in Training Practice – CIPD
• Complete training cycle management
• Design capability for training frameworks and modules
• Management training programme design and delivery
• Contact centre best-practise awareness
• L&D staff management and development
• Budget management and allocation
• Excellent PC skills including MS Powerpoint
• Financial Services industry exposure
Remuneration and Package details
• Basic salary up to £37,000
• Excellent benefits package
Next Step
To register your interest in this exciting opportunity please forward your current CV detailing existing remuneration package by email to; robbie@callcentreassociates.co.uk unfortunately only candidates considered suitable will be contacted
Recruiter:Call Centre Associates
Website: http://www.callcentreassociates.co.uk
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Published at 14-04-2008
Viewed: 941 times
Viewed: 941 times
