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1applicant
Operations Manager - Sales
Recruiter
Cactus Search
Location
in North East , North East
Salary: 40 - 45k (OTE 60k) + excellent bens
Reference: 1216
Details:
Outbound Telephony is taken seriously here. That's why this organisation are investing heavily into state-of-the-art technology - technology that will ensure they continue to deliver for customers, and that they outperform their competitors.
And they don't just invest in work-related facilities. Their Sales Contact Centre has an on-site canteen, a brand new coffee shop and an on-site subsidised gym. They also have an active Sports and Social Committee. In fact, there are all sorts of ways that you can get involved and stretch yourself. But with a generous holiday entitlement (up to 30 days in addition to statutory bank holidays), you'll also have plenty of time to put your feet up and relax, either at home or abroad.
Role Profile: Managing a team of 150 Outbound Sales Advisors through a team of 10 – 12 Team Leaders the successful candidate will have the following responsibilities:
Key Responsibilities:
• Build and develop a high performing, successful outbound team dedicated to the success of the business
• Improving Staff performance through the Contact Centre and increasing the Outbound Telephony performance by developing new techniques.
• The ability to deliver large scale campaigns and new business contacts through competent communication and interpersonal skills.
• Ability to drive Outbound sales through training and coaching and reaching targets set by the company.
Key Experience required:
Significant operational experience gained within a results driven, commercial contact centre operation
Significant experience within an outbound customer acquisition operation of at least 100 FTE.
In-depth knowledge of outbound acquisition, up-sell, retention and winback methodologies
Proven experience in the development, leadership and motivation of a growing successful team
This is definitely not the average contact centre. For one thing, there's no cold calling. This organisation is all about contacting existing customers with carefully selected products and services. They like to tell it straight and tell it great. It's an approach that's taken this organisation to the forefront of customer-led, proactive Outbound Telephony.
Hugh Growth Planned - This Contact Centre is set to double in size and you'll play a key role in managing that growth. As one of their senior leaders, you'll have the autonomy and responsibility you need to introduce new ideas and innovative approaches, and to contribute to a best practice culture.
In short, if you've got what it takes to make a real difference to this business, you can rely on this organisation to give you all the opportunities you need to enjoy a fantastic management career.
Fantastic Benefits include:
Holiday up to 30 Days + bank holidays
Generous Bonus Scheme up to 40%
EXCELLENT Contributory Pension Scheme – 3% self &17% from Company
Private Healthcare
Subsidised Gym and Canteen
Package:
40 - 45k basic (OTE 60k ) + excellent bens
Outbound Telephony is taken seriously here. That's why this organisation are investing heavily into state-of-the-art technology - technology that will ensure they continue to deliver for customers, and that they outperform their competitors.
And they don't just invest in work-related facilities. Their Sales Contact Centre has an on-site canteen, a brand new coffee shop and an on-site subsidised gym. They also have an active Sports and Social Committee. In fact, there are all sorts of ways that you can get involved and stretch yourself. But with a generous holiday entitlement (up to 30 days in addition to statutory bank holidays), you'll also have plenty of time to put your feet up and relax, either at home or abroad.
Role Profile: Managing a team of 150 Outbound Sales Advisors through a team of 10 – 12 Team Leaders the successful candidate will have the following responsibilities:
Key Responsibilities:
• Build and develop a high performing, successful outbound team dedicated to the success of the business
• Improving Staff performance through the Contact Centre and increasing the Outbound Telephony performance by developing new techniques.
• The ability to deliver large scale campaigns and new business contacts through competent communication and interpersonal skills.
• Ability to drive Outbound sales through training and coaching and reaching targets set by the company.
Key Experience required:
Significant operational experience gained within a results driven, commercial contact centre operation
Significant experience within an outbound customer acquisition operation of at least 100 FTE.
In-depth knowledge of outbound acquisition, up-sell, retention and winback methodologies
Proven experience in the development, leadership and motivation of a growing successful team
This is definitely not the average contact centre. For one thing, there's no cold calling. This organisation is all about contacting existing customers with carefully selected products and services. They like to tell it straight and tell it great. It's an approach that's taken this organisation to the forefront of customer-led, proactive Outbound Telephony.
Hugh Growth Planned - This Contact Centre is set to double in size and you'll play a key role in managing that growth. As one of their senior leaders, you'll have the autonomy and responsibility you need to introduce new ideas and innovative approaches, and to contribute to a best practice culture.
In short, if you've got what it takes to make a real difference to this business, you can rely on this organisation to give you all the opportunities you need to enjoy a fantastic management career.
Fantastic Benefits include:
Holiday up to 30 Days + bank holidays
Generous Bonus Scheme up to 40%
EXCELLENT Contributory Pension Scheme – 3% self &17% from Company
Private Healthcare
Subsidised Gym and Canteen
Package:
40 - 45k basic (OTE 60k ) + excellent bens
Recruiter: Cactus Search
Website: http://www.cactussearch.co.uk
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Published at 17-04-2008
Viewed: 362 times
Viewed: 362 times
