421
Views
2applicants
Team Leader
Recruiter
Cactus Search
Location
in London – Hammersmith , London
Salary: £21K (£25 OTE)
Reference: 1207
Details:
This young and exciting organisation who are looking to expanding rapidly this year require an enthusiastic and dynamic Team Leader to support their growth plans within their Contact Centre Operation.
Company profile: This unique organisation is a newly formed, revolutionary company within the digital market place. This company offers simple, easy to understand digital service to their customers. Providing independent advice on a wide range of digital products for telco and internet providers.
Size of team/contact centre: The successful Team Leader will be looking after a team of 12 FTE and will be leading a team supporting one of the World's leading Technology Brands.
Key skills/requirements:
• Must have at least 2 years experience of managing a team within a Contact / Call centre environment
• Inbound and / or outbound Sales experience is essential with a proven track record in hitting and over achieving sales targets.
• Proven track record of motivating and developing individuals
• Be able to demonstrate contact centre and sales knowledge and understanding and proven ability and success.
• MUST have experience of the digital market, and understanding of digital technologies and products: broadband, Digital TV, telephony or indeed all three would be a KEY advantage.
Role profile:
Reporting to the Head of Contact Centre Sales, the Sales Team Leader will be responsible for delivering the sales performance of the team, along with delivering an excellent customer experience both in terms of: grade of service, the quality of the consultations delivered over the phone and the follow up customer service
Key responsibilities:
• Delivering sales targets and grade of service targets
• Managing and motivating the team– responsible for running appraisals, reviews, promoting development, effective team working and taking a pastoral role
• Ensuring best practice is achieved and ensure quality throughout all calls;
Sales training and coaching and developing the team of sales advisors
For more information, please contact Cactus Search today
Package:
£21K (£25 OTE)
This young and exciting organisation who are looking to expanding rapidly this year require an enthusiastic and dynamic Team Leader to support their growth plans within their Contact Centre Operation.
Company profile: This unique organisation is a newly formed, revolutionary company within the digital market place. This company offers simple, easy to understand digital service to their customers. Providing independent advice on a wide range of digital products for telco and internet providers.
Size of team/contact centre: The successful Team Leader will be looking after a team of 12 FTE and will be leading a team supporting one of the World's leading Technology Brands.
Key skills/requirements:
• Must have at least 2 years experience of managing a team within a Contact / Call centre environment
• Inbound and / or outbound Sales experience is essential with a proven track record in hitting and over achieving sales targets.
• Proven track record of motivating and developing individuals
• Be able to demonstrate contact centre and sales knowledge and understanding and proven ability and success.
• MUST have experience of the digital market, and understanding of digital technologies and products: broadband, Digital TV, telephony or indeed all three would be a KEY advantage.
Role profile:
Reporting to the Head of Contact Centre Sales, the Sales Team Leader will be responsible for delivering the sales performance of the team, along with delivering an excellent customer experience both in terms of: grade of service, the quality of the consultations delivered over the phone and the follow up customer service
Key responsibilities:
• Delivering sales targets and grade of service targets
• Managing and motivating the team– responsible for running appraisals, reviews, promoting development, effective team working and taking a pastoral role
• Ensuring best practice is achieved and ensure quality throughout all calls;
Sales training and coaching and developing the team of sales advisors
For more information, please contact Cactus Search today
Package:
£21K (£25 OTE)
Recruiter:Cactus Search
Website: http://www.cactussearch.co.uk
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Published at 17-04-2008
Viewed: 421 times
Viewed: 421 times
