This job ad has been posted over 40 days ago...
991
Views
1applicant
Telemarketing Coach (12 mnth contract)
Recruiter
Cactus Search
Location
in Bristol , South West
Salary: to £25k
Reference: 1206
Details:
Huge Outsourcer looking for an experienced and successful telemarketing coach to inspire an develop a team and lead the way in training and 1-2-1’s to strengthen performance within the telemarketing teams.
This is currently a 12 month fixed term contract opportunity with the potential of a permanent opportunity in the future.
Company Profile: This European Outsourcer is striding forward in the Customer Service industry, leading the way in billing, HR and outsourcing globally.
The key focus of this role is to improve sales and quality performance through coaching of individual Sales and Service Representatives.
Key Skills / Experience Required:
Previous experience in a Telemarketing / Sales environment
Ability to guide individuals toward goal achievement using negotiation, teamwork / collaboration, motivation and staff development skills including the ability to act as a role model within the organisation.
Ability to coach and develop action plans which maximize performance and provide effective feedback.
Ability to demonstrate innovation and good judgement / problem solving skills when making decisions.
Role Profile:
Responsible for improving sales and quality performance of individual Sales and Service Representatives by monitoring their calls and coaching them individually and in groups on ways to improve their sales performance.
Key Responsibilities:
Identify sales and quality areas of opportunity for individuals and call centre.
Develop plans to take advantage of new and existing areas of opportunity (e.g. sales, products, and services).
Develop and present performance improvement materials directed at specific products and/or specific sales or quality skills.
Work with Team Leader as appropriate
Some travel will be required
For more information, please contact Cactus Search today
Package:
to £25k
Huge Outsourcer looking for an experienced and successful telemarketing coach to inspire an develop a team and lead the way in training and 1-2-1’s to strengthen performance within the telemarketing teams.
This is currently a 12 month fixed term contract opportunity with the potential of a permanent opportunity in the future.
Company Profile: This European Outsourcer is striding forward in the Customer Service industry, leading the way in billing, HR and outsourcing globally.
The key focus of this role is to improve sales and quality performance through coaching of individual Sales and Service Representatives.
Key Skills / Experience Required:
Previous experience in a Telemarketing / Sales environment
Ability to guide individuals toward goal achievement using negotiation, teamwork / collaboration, motivation and staff development skills including the ability to act as a role model within the organisation.
Ability to coach and develop action plans which maximize performance and provide effective feedback.
Ability to demonstrate innovation and good judgement / problem solving skills when making decisions.
Role Profile:
Responsible for improving sales and quality performance of individual Sales and Service Representatives by monitoring their calls and coaching them individually and in groups on ways to improve their sales performance.
Key Responsibilities:
Identify sales and quality areas of opportunity for individuals and call centre.
Develop plans to take advantage of new and existing areas of opportunity (e.g. sales, products, and services).
Develop and present performance improvement materials directed at specific products and/or specific sales or quality skills.
Work with Team Leader as appropriate
Some travel will be required
For more information, please contact Cactus Search today
Package:
to £25k
Recruiter:Cactus Search
Website: http://www.cactussearch.co.uk
Fill in the form to apply for this call centre job
Published at 17-04-2008
Viewed: 991 times
Viewed: 991 times
