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The Company

This is a superb opportunity to join one of the worlds leading financial organisations.

The Role:

• To inform and support the formation of the strategic vision for the company
• Ensure effective implementation of change across the business by translating the change into local change plans
• Build, lead and deliver exceptional Sales performance through powerful Leadership of the Sales Team

Key Accountabilities:

• Providing Powerful Leadership – 40%

• Build, develop and motivate high performing teams committed to achieving success through each other
• Ensure that your Managers are developed to achieve their maximum potential whilst also coaching them to build their awareness of the strengths/development needs of their people
• Ensure effective resource management/planning within your Sales Force, to meet the predicted customer demand and change demand through
• Effective management of the relationship with MI & Capacity Planning
• Leadership of the Sales Management Team

Setting Business Direction – 30%

• Understand, own and bring to life the Company mission, Brand and Customer objectives to your people
• Champion the Strategy across the Contact Centres and lead the input to form the specific Sales Strategy
• Identify and benchmark key performance indicators using a Value Based Management approach and subsequently identify where step change can be achieved and articulate the requirements to deliver the performance enhancement
• Provide clear direction on 2008 Business Objectives, translating and prioritising into business performance measures at a local Sales level

Driving Business Performance – 30%

Through leadership of a team of CCM’s be accountable for overall achievement of Sales contribution with specific focus on:

• Employee satisfaction
• Customer experience.
• Sales growth and income contribution
• Cost management
• Operational effectiveness and efficiency

Location:

This role is based in the North East.

Person Specification:

• Resource Management
• People Management
• Project Management and Change practices.
• Supplier / Stakeholder / Customer relationship management.
• Communications including platform presentations, negotiation and influencing
• In-depth knowledge and understanding of the Contact Centre stakeholder community
• In depth understanding of best practice in the field of Contact Centre operations and their infrastructure
• Good knowledge of Project Management tools and techniques
• Good knowledge of Business Disciplines (e.g. Sales, Marketing, Finance, Operations, IT)

Remuneration:

Benefits: Excellent Bonus + Superb Benefits

Salary: £50,000 – £60,000 per annum

Closing date: Thursday 24th April 2008

To register your interest in this exciting opportunity please forward your CV detailing existing remuneration package by e-mail to:

mark@callcentreassociates.co.uk

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Published at 18-04-2008
Viewed: 998 times