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Call Centre Manager, Operations Manager
Recruiter
Douglas Jackson
Location
in South West , South West
Salary: £40-45,000 basic, bonus, benefits
Reference: DJMA1087
Call Centre Manager, Operations Manager. South West, Sales through Service Operations. £40-45,000 basic, bonus + benefits.
This is a rapidly expanding business, with well funded, well thought out, ambitious plans for their future growth. Working within the predominantly inbound and outbound sales operations call centre, this is an opportunity for a proven Call Centre Manager to take on an established team of approximately 60-70 FTE through 4-6 Team Managers and drive sales performance through the contact centre. This is a highly visible role and as such will offer the Call Centre Manager the ability to truly make an impact into the direction and success of the centre, with the associated potential for progressing and developing their own career as the business develops. Reporting to the Head of Operations, the successful candidate will be passionate about working with people and a proven track record of motivating and developing people within a sales team culture.
The role will also be responsible for ongoing sales, quality, assisting in the strategic planning, management of resource and operational costs within budget and identification of process and procedural improvements to enhance the customer experience.
For more information, please contact: mail@douglas-jackson.com or telephone to speak to a consultant now on: 0845 6209720. Visit us at: http://www.douglas-jackson.com
Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and skilled Contact Centre, Call Centre and Customer Service recruitment markets.
This is a rapidly expanding business, with well funded, well thought out, ambitious plans for their future growth. Working within the predominantly inbound and outbound sales operations call centre, this is an opportunity for a proven Call Centre Manager to take on an established team of approximately 60-70 FTE through 4-6 Team Managers and drive sales performance through the contact centre. This is a highly visible role and as such will offer the Call Centre Manager the ability to truly make an impact into the direction and success of the centre, with the associated potential for progressing and developing their own career as the business develops. Reporting to the Head of Operations, the successful candidate will be passionate about working with people and a proven track record of motivating and developing people within a sales team culture.
The role will also be responsible for ongoing sales, quality, assisting in the strategic planning, management of resource and operational costs within budget and identification of process and procedural improvements to enhance the customer experience.
For more information, please contact: mail@douglas-jackson.com or telephone to speak to a consultant now on: 0845 6209720. Visit us at: http://www.douglas-jackson.com
Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and skilled Contact Centre, Call Centre and Customer Service recruitment markets.
Recruiter:Douglas Jackson
Website: http://www.douglas-jackson.com
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Published at 22-04-2008
Viewed: 818 times
Viewed: 818 times
