313
Views
2applicants
Customer Service Manager
Recruiter
Cactus Search
Location
in West Midlands , Midlands
Salary: Up to £28k + bens
Reference: 1233
Company Profile:
This Company is a prestigious Financial Services organisation.
Size of Team / Contact Centre:
The successful candidate will be responsible for two teams totalling approximately 25 staff with two direct Team Leader reports
Role Profile:
Working within the Customer Service back office function the Customer Service Manager will be responsible for managing the area that deals with the existing Customer’s investment accounts.
Key Responsibilities:
•Managing Team Leaders by motivating them towards achievement of their role within the call centre to ensure correct behaviours and results
•Consistently seek to add value through continuous self development.
•Planning, developing and reviewing performance of Team Leaders and staff throughout the year in respect of objectives and core activities.
•Communicate corporate/functional/team information effectively, through regular team meetings and solicit feedback from Team Leaders and staff on key issues to facilitate their understanding of the company’s overall vision, strategies and plans and their own role within these.
•Provide honest and constructive feedback in response to Senior Management and Executive briefings.
•Recruitment of staff on a timely and cost effective basis.
•Ensure that quality is measured, reported and acted upon if adverse. The team should measure quality so that the correct service is provided to the customer.
Key Skills / Experience Required:
•Minimum of 3 years Operational experience within a Financial Services Contact Centre, preferably in a back office role.
For more information, please contact Cactus Search today
Package:
Up to £28k + bens, career development opportunities and a flexible benefits package that includes performance incentive pay scheme, childcare allowance scheme and stakeholder pension
This Company is a prestigious Financial Services organisation.
Size of Team / Contact Centre:
The successful candidate will be responsible for two teams totalling approximately 25 staff with two direct Team Leader reports
Role Profile:
Working within the Customer Service back office function the Customer Service Manager will be responsible for managing the area that deals with the existing Customer’s investment accounts.
Key Responsibilities:
•Managing Team Leaders by motivating them towards achievement of their role within the call centre to ensure correct behaviours and results
•Consistently seek to add value through continuous self development.
•Planning, developing and reviewing performance of Team Leaders and staff throughout the year in respect of objectives and core activities.
•Communicate corporate/functional/team information effectively, through regular team meetings and solicit feedback from Team Leaders and staff on key issues to facilitate their understanding of the company’s overall vision, strategies and plans and their own role within these.
•Provide honest and constructive feedback in response to Senior Management and Executive briefings.
•Recruitment of staff on a timely and cost effective basis.
•Ensure that quality is measured, reported and acted upon if adverse. The team should measure quality so that the correct service is provided to the customer.
Key Skills / Experience Required:
•Minimum of 3 years Operational experience within a Financial Services Contact Centre, preferably in a back office role.
For more information, please contact Cactus Search today
Package:
Up to £28k + bens, career development opportunities and a flexible benefits package that includes performance incentive pay scheme, childcare allowance scheme and stakeholder pension
Recruiter:Cactus Search
Website: http://www.cactussearch.co.uk
Fill in the form below to apply for this job
Published at 25-04-2008
Viewed: 313 times
Viewed: 313 times
