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Collections Operations Manager
Recruiter
Cactus Search
Location
in Buckinghamshire , South East
Salary: Circa £35k
Reference: 1235
Role Profile:
This is a very exciting and dynamic opportunity for a 'Best in Class' inspirational leader who is looking for a fabulous career move to an extremely successful and rapidly growing organisation.
Inspirational leadership and the ability and experience to provide and develop an on-going strategic direction to the entire operation
Experience of the outsourcing sector is also extremely beneficial either from an in-sourced or out-sourced perspective.
Size of Team / Contact Centre:
The role will involve direct line management for approx 10 Team Leaders and 100 agents, in a contact centre of around 250FTE
Key Responsibilities:
•To make an active contribution to the management approach of the Group, working closely with the Senior Management team and Investors
•Manages and evaluates Team Leaders performance, coaches and develops employees
•Conducts meetings with team leaders and business support management to ensure clear communication and the smooth running of operations.
•Develops and educates Team Leaders to ensure proper methods/techniques are used to develop and oversee Collectors/Tracers.
•Assists Team Leaders with any problems/questions, complaints concerning service performance, debtors and customers
•The development and implementation of Collection, strategies to achieve the Group’s objectives.
Key Skills / Experience Required:
•Experience of managing others in a relevant process/functional area.
•Up-to-date regulatory knowledge
•Detailed knowledge of collections/recoveries and regulatory requirements i.e. Money Laundering, Data Protection
•Credit Card/ Banking Industry Experience
•Experience of working in a debt management/ risk environment in a financial organisation
•Excellent planning and organisation skills
•Strong written and oral communication skills
•Good facilitation skills
•Enthusiastic and flexible approach with the ability to inspire a team
For more information, please contact Cactus Search today
Package:
Circa £35k + 25 days holiday, CASH hospital plan and pension
This is a very exciting and dynamic opportunity for a 'Best in Class' inspirational leader who is looking for a fabulous career move to an extremely successful and rapidly growing organisation.
Inspirational leadership and the ability and experience to provide and develop an on-going strategic direction to the entire operation
Experience of the outsourcing sector is also extremely beneficial either from an in-sourced or out-sourced perspective.
Size of Team / Contact Centre:
The role will involve direct line management for approx 10 Team Leaders and 100 agents, in a contact centre of around 250FTE
Key Responsibilities:
•To make an active contribution to the management approach of the Group, working closely with the Senior Management team and Investors
•Manages and evaluates Team Leaders performance, coaches and develops employees
•Conducts meetings with team leaders and business support management to ensure clear communication and the smooth running of operations.
•Develops and educates Team Leaders to ensure proper methods/techniques are used to develop and oversee Collectors/Tracers.
•Assists Team Leaders with any problems/questions, complaints concerning service performance, debtors and customers
•The development and implementation of Collection, strategies to achieve the Group’s objectives.
Key Skills / Experience Required:
•Experience of managing others in a relevant process/functional area.
•Up-to-date regulatory knowledge
•Detailed knowledge of collections/recoveries and regulatory requirements i.e. Money Laundering, Data Protection
•Credit Card/ Banking Industry Experience
•Experience of working in a debt management/ risk environment in a financial organisation
•Excellent planning and organisation skills
•Strong written and oral communication skills
•Good facilitation skills
•Enthusiastic and flexible approach with the ability to inspire a team
For more information, please contact Cactus Search today
Package:
Circa £35k + 25 days holiday, CASH hospital plan and pension
Recruiter:Cactus Search
Website: http://www.cactussearch.co.uk
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Published at 25-04-2008
Viewed: 792 times
Viewed: 792 times
